Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

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About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

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About Us

Read our story so far and how we do things differently.

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A community for leaders to connect and share knowledge to achieve contact centre excellence.

Benchmark Report

Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

2024 UK Contact Centre Agent and Team Performance Benchmarking Insights

 

Discover data-driven insights to elevate your contact centre’s performance with our “2024 UK Contact Centre Agent and Team Performance Benchmarking Insights” infographic.

What You’ll Walk Away With:

  • ▪️ Key performance metrics and priorities driving contact centre leaders
  • ▪️ Industry benchmarks for agent turnover rates
  • ▪️ Exclusive insights from a survey of 500 UK contact centre leaders
  • ▪️ Data to optimise your team’s performance and stay ahead of the competition

 

Fill out the form for instant access to this invaluable resource and start benchmarking your team’s success today!

 

Want to know more?

See how MaxContact can enhance your agent’s performance today.