Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Benchmark Report

Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

2024 UK Customer Service Contact Centre Benchmarking Insights

 

Did you know that the average call abandonment rate is 4.41%, with 53% of teams keeping it between 2-5%? Elevate your customer service team’s performance with our infographic, packed with industry benchmarks and data-driven insights.

What You’ll Walk Away With:

  • ▪️ Key performance metrics for customer service teams
  • ▪️ Benchmarks derived from a survey of 449 UK customer care and technical support professionals
  • ▪️ Insights to assess your team’s performance and identify areas for improvement
  • ▪️ Data to optimise your support operations and enhance customer satisfaction

 

Fill out the form to gain instant access to this valuable resource and start benchmarking your team’s performance against others in your field!

Want to know more?

See how MaxContact can boost your contact centres customer service today.