How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
2024 UK Customer Service Contact Centre Benchmarking Insights
Did you know that the average call abandonment rate is 4.41%, with 53% of teams keeping it between 2-5%? Elevate your customer service team’s performance with our infographic, packed with industry benchmarks and data-driven insights.
What You’ll Walk Away With:
- ▪️ Key performance metrics for customer service teams
- ▪️ Benchmarks derived from a survey of 449 UK customer care and technical support professionals
- ▪️ Insights to assess your team’s performance and identify areas for improvement
- ▪️ Data to optimise your support operations and enhance customer satisfaction
Fill out the form to gain instant access to this valuable resource and start benchmarking your team’s performance against others in your field!
Looking for more insights?
Check out our agent performance benchmarking resource and learn how to keep your team ahead of the curve.
Want to know more?
See how MaxContact can boost your contact centres customer service today.