Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Benchmark Report

Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

2024 UK Debt Collection Contact Centre Performance Benchmarking Insights

 

Did you know that the average percentage of debt collected in contact centres is 32%, with 49% of teams collecting between 20-39% of debt? Elevate your debt collection team’s performance with our insightful infographic, packed with industry benchmarks and key performance indicators.

What You’ll Walk Away With:

  • ▪️ Essential data on key performance indicators in debt collection
  • ▪️ Average percentage of debt collected in contact centres
  • ▪️ Insights from a survey of 100 UK debt collection professionals
  • ▪️ Strategies to optimise your collection processes and enhance team performance

 

Fill out the form to download your infographic now and start benchmarking your team’s success against industry standards!

 

Want to know more?

See how MaxContact can support your debt collection contact centre today.