MaxContact is a fast-growing SaaS company entering the next phase of exciting growth. We’re looking for a Digital Marketing Manager to lead and execute our digital marketing strategy – turning awareness into demand and revenue.

If you thrive in a high-growth B2B tech environment, love data-driven marketing, and are passionate about innovation (including the impact of AI search and buyer journey evolution), this role could be for you.

The marketing team is at the heart of our growth strategy. Marketing here isn’t just lead generation – it’s pipeline creation, brand building, and commercial impact. We’re looking for a Digital Marketing Manager who wants to make a real difference and grow with the company as we transform how businesses engage with their customers.

If you’re excited about where AI-driven marketing is heading, have a passion for digital innovation, and want to work cross-functionally to influence both pipeline and revenue, this role could be for you.

About the role

As our Digital Marketing Manager, you’ll own and lead all digital channels – from paid media and SEO to CRM and website performance. Your job is to drive demand, optimise conversions, and keep MaxContact ahead of digital marketing trends, particularly around AI search and buyer journey evolution.

You’ll work closely with the Marketing Director, Brand and content Lead, Product Marketing Lead, Sales, and Product teams and be supported by specialist agencies to execute at pace.

Key Responsibilities 

Digital Strategy & Execution

• Build and execute MaxContact’s digital marketing strategy aligned with revenue growth and pipeline contribution goals.
• Identify and test new digital growth channels – including the evolving impact of AI search and LLM-driven content distribution.
• Collaborate with Sales, Product, and Content teams to support the entire buying group across the funnel.

CRM & Email Marketing

• Own our CRM and marketing automation systems (HubSpot | Salesforce).
• Design nurture journeys and personalised campaigns that move leads through the funnel and into Sales-ready status.
• Manage lead scoring, segmentation, and sales alignment to ensure quality pipeline generation.

Website & Conversion Rate Optimisation (CRO)

• Own website UX, SEO, and technical management (alongside web dev agency).
• Continuously test and optimise the site for conversions (landing pages, forms, trust signals, CTA performance).
• Use data-driven insights and A/B testing to improve lead capture performance.

Paid Media, Social & Search

• Manage paid search, display, retargeting, and social media advertising (Google, Bing, Pmax, LinkedIn).
• Manage organic social aligned to content calendar.
• Stay at the forefront of AI-driven search trends to adapt and future-proof our strategy.

Analytics & Performance

• Develop dashboards and reporting for key metrics (GA4, CRM, Ad Platforms).
• Track KPIs like CPL, pipeline contribution, website conversion rates, and paid media ROI.
• Provide actionable insights to drive marketing decisions that directly impact growth and valuation.

Stakeholder Collaboration

• Partner with Sales, Product, and Brand & Content teams to align campaigns and messaging.
• Manage third-party agencies and freelancers with a focus on outcomes, not outputs.

Candidate Profile

Must-Have Skills

• 5+ years in B2B SaaS or tech digital marketing roles.
• Paid media management (Google Ads, LinkedIn Ads, Pmax).
• SEO and website optimisation expertise (WordPress, SEMRush).
• CRM and marketing automation (HubSpot, Salesforce, Clay etc.).
• Strong analytical mindset with a focus on data-driven marketing.
• Understanding of how AI and search innovation are reshaping digital marketing.
• Test & learn approach to CRO and channel management.

Nice to Have

• Agency or freelancer management experience.
• Knowledge of ABM tools and strategies.

Your Attributes

• Proactive and commercially focused
• An excellent communicator and collaborator
• Organised and comfortable working in a fast-paced, scale-up environment
• Curious about data, new digital trends and technologies

Why Join MaxContact?

At MaxContact, marketing is one of our key drivers of our success. Joining our team means you’ll have the freedom and responsibility to lead digital marketing initiatives, supported by the right tools, partners, and investment to deliver real results. We believe in giving marketers the autonomy to do their best work, with full backing from leadership and close collaboration across Sales, Product, and Content teams.

This is a role where you’ll make a measurable impact and grow personally and professionally. You’ll gain exposure to the full commercial landscape, working directly with decision-makers and cross-functional teams, shaping both strategy and execution.

We’re a team that stays ahead of marketing trends, especially around the evolving impact of AI on digital strategy. We prioritise continuous learning, experimentation, and using data to guide our decisions.

If you’re looking for an environment where marketing is truly valued – and where you’ll have the space, support, and opportunity to grow – MaxContact is the place to do it.

Benefits 

• Holidays – 25 days of holiday (plus bank holidays) increasing up to 30 days 
• Hybrid working – two days in the Manchester office
• Flexible hours – Full time with core working hours 10 am – 4 pm
• Enhanced Maternity & Paternity Pay 
• Life Insurance (Death in Service)
• Buy and sell holidays
• Sage benefits & Cycle to work scheme 
• City centre location
• Birthdays Off
• Free Onsite Gym
• Free Eye Tests
• Pension & Salary Sacrifice
• Quarterly team socials and mixed team events  
• Salary sacrifice matched to pension (NI contribution)  

How to Apply

Please send your resume and cover letter to kayleigh.tait@maxcontact.com

More about MaxContact

About MaxContact 

Founded in 2014 by a team of contact centre and communications experts, MaxContact was built to challenge the status quo and deliver a smarter, more service-driven alternative to legacy CCaaS providers. Today, we’re one of the fastest-growing UK-based Contact Centre as a Service (CCaaS) platforms – trusted by businesses to transform how they engage with their customers and empower their employees. 

Our cloud-native, omnichannel engagement platform helps organisations deliver seamless customer experiences across voice, email, SMS, social, and web chat. Designed with scalability, flexibility, and ease-of-use at its core, MaxContact puts customer experience and agent wellbeing at the centre of every interaction. 

Market Opportunity  

The global shift towards digital-first, AI-enhanced customer engagement is reshaping the contact centre landscape. Organisations across industries – from customer support to sales – are demanding intelligent, integrated solutions that combine automation, self-service, and real-time analytics. 

The UK contact centre software market alone is valued at over £1 billion in license revenue, and more than £2 billion when accounting for consumption-based services. With AI, Conversational Intelligence, and omnichannel engagement driving the next wave of innovation, MaxContact is perfectly positioned to scale across the UK, Europe, and international markets. 

The Team 

With 65+ dedicated team members and private equity backing, MaxContact is in an exciting phase of growth. We’re an ambitious, pragmatic team aiming to disrupt a mature market through agility and innovation. 

At MaxContact, everyone has a voice. We trust our people, value continuous learning, and embrace a growth mindset. If you’re looking for a high-impact role with real autonomy and the opportunity to shape the future, we’d love to hear from you.