4.9★ on G2 reviews
4.7★ on Capterra reviews
100% Call Coverage WITH CONVERSATION ANALYTICS
Conversation Analytics software gives your contact centre complete visibility, automatedcompliance, and the capacity your team needs. Now including AI Call Scoring, AgentWrap-Up Summary, and Automated QA at Scale.
WHAT CONVERSATION ANALYTICS SOFTWARE CAN DO
FOR YOUR CONTACT CENTRE.
Every customer interaction contains intelligence your team isn't seeing. MaxContact'sconversation analytics platform captures it automatically, at scale, across every call.
Turn customer conversations into business insight
Conversation Analytics lets you replace guesswork with data-driven coaching. Spot yourtop performers' winning techniques, identify the objection-handling strategies that convert,and understand exactly what's driving results across every agent, every campaign, everycall.
Automate QA and compliance checks
AI Call Scoring applies your existing QA scorecards to every interaction using transcript evidence - cutting review time from 30 minutes to five, with consistent and defensible results.
Automated QA at Scale goes further: every eligible interaction is evaluated automatically, the moment the transcript is available. Run multiple independent scorecards against the same call – keep compliance and performance scoring separate so one never masks the other.
Your QA team focuses on coaching, calibration, and the cases that need a human eye.
Score every call in minutes, not hours
AI Call Scoring applies your existing QA scorecards to every interaction using transcriptevidence - cutting review time from 30 minutes to five, with consistent and defensibleresults.
HOW CONVERSATION ANALYTICS IMPROVES YOUR
CONTACT CENTRE
Conversation analytics works across your entire operation, surfacing intelligence at everystage of the customer journey, from the first call to follow-up.
Trusted by great businesses
4.9★ on G2 reviews
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4.7★ on Capterra reviews
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"The MaxContact solution gives our teams the freedom to carry out their roles and flexibility to work securely in and out of the office, which has increased job satisfaction."
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"The MaxContact customer engagement platform allows us to provide a cost-effective, reliable omnichannel service to our clients"
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
Calculate Your ROI
See what conversation analytics could be worth to your operation. Enter your contactcentre profile below and get an instant ROI estimate.
£72,500
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Analysis
CONNECT YOUR EXISTING TECH STACK
MaxContact's Conversation Analytics integrates with leading CCaaS platforms via APIs. Analyse every conversation across your contact centre, surface compliance risks, and identify coaching opportunities - without disrupting your existing workflow.
Enterprise conversation intelligence, simply connected.
ANALYTICS & INSIGHTS ACROSS EVERY CONVERSATION
Outbound Dialler
Predictive dialling that maximises talk time and drives consistent revenue growth.
Digital Channels
Reach customers across SMS, WhatsApp, email and webchat from one unified platform.
Contact Strategy
Intelligent targeting that connects agents with the right customers via the right channel.
AI Voice Agent
Faster time-to-value with our enterprise AI solutions and AI-agent's for multiple use cases.
AI Chatbot
Handle routine enquiries 24/7, deflecting up to 70% of inbound queries automatically.
Delivered with expertise. Results guaranteed.
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Delivered with expertise. Results guaranteed.
Trusted by many
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"Handling over 2,000 daily calls while providing an enhanced customer experience through intelligent automation and skilled team focus."
"MaxContact's support team is fantastic. They held our hand all the way through and made sure that we're happy with everything and helped us build the custom reports we needed."
"The MaxContact solution gives our teams the freedom to carry out their roles and flexibility to work securely in and out of the office, which has increased job satisfaction."
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"We can now measure performance and productivity anytime, strategise effectively, and the wallboards and leaderboards add healthy competition our agents enjoy.”
STOP MAKING DECISIONS BASED ON A FRACTION OF YOUR CONVERSATIONS
Find out why contact centres trust MaxContact to turn every interaction into actionableintelligence.
Want to see how Conversation Analytics fits into the bigger picture? Learn more about MaxConnect, our outbound engagement platform.
FREQUENTLY ASKED QUESTIONS
Get answers to common questions about MaxContact's Conversation Analytics platform and how it can transform your contact centre operations.
Conversation analytics software uses AI to automatically analyse customer interactions, including calls, chats and messages, and surface insights about sentiment, compliance, agent performance and customer intent. It reveals the why behind contact centre outcomes, not just the what. For UK contact centres operating under FCA or other regulatory frameworks, it also provides an automated, auditable record of every interaction.
Agent Wrap-Up Summary generates structured, CRM-ready notes automatically at the point of wrap, using the transcript and interaction data from the call your agent just handled. Agents review, edit, and save without manual note-taking.
AI Call Scoring applies your existing QA scorecards to individual interactions using transcript evidence, cutting manual review time from 30 minutes to approximately five minutes, with consistent and defensible scoring.
All data is processed within your designated geographic region with full GDPR compliance. Sensitive customer information is protected through encryption, anonymisation options and role-based access controls, so you get the analytical insight you need without compromising data security.
Traditional reporting measures quantitative metrics like call volumes and handling times. Conversation analytics software adds qualitative insight from the content of interactions, identifying customer sentiment, successful sales techniques, compliance risks, and the patterns that drive business outcomes.
MaxContact automatically transcribes and analyses every customer interaction, providing structured insights into sentiment, compliance adherence, objection patterns and successful conversation techniques. This turns basic call metrics into actionable intelligence that drives measurable results.
Yes. MaxContact's conversation analytics software monitors compliance requirements across all call types, whether inbound service calls or outbound sales and collections activities. The same quality standards and compliance checks apply regardless of call direction.
MaxContact maintains comprehensive records of every interaction with searchable compliance indicators. Audit reports can be generated instantly, providing evidence of regulatory adherence without manual review.