How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Read our story so far and how we do things differently.
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
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Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
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Effortless Interactions, Exceptional Results: The Contact Centre Software for Success.
Streamline every interaction and achieve outstanding customer experiences with our powerful, user-friendly contact centre software.
Book a Demo.
See how to improve the productivity and profitability of your contact centre
With years of experience, we know that one-size fits all contact centre platforms won’t help you solve your challenges.
✓ Maximise your sales revenue or collection rates by increasing contact rates by up to 300%
✓ Reduce the time spent on manual dialling with intelligent campaign data segmentation and prioritisation
✓ Never miss a sale with PCI-compliant payment options & IVRs
✓ Improve your teams performance with real-time coaching, analytics and reporting
✓ Ensure you remain secure and OFCOM compliant
Giving You Results to Shout About
Increase in contact rates for debt collection success
Increase in productivity utilising the MaxContact dialler
Reduction in handling time to increase agent efficiency
Reduction in time spent onboarding new campaigns for BPOs
Connect to more customers and have better outcomes
Predictive, Progressive & Preview Dialling
Our trio of quick-dialling capabilities combined with our un-droppable algorithm and answer machine detection are the foundations for successful campaigns.
OSBR
Outbound skill-based routing works across progressive, predictive and preview campaigns.
Quality Assurance
Live monitoring, coaching, whispering and barge functionality, plus unlimited recording.
Trusted By Industry Leaders In Outcome Driven Businesses
“How quickly MaxContact was able to implement system setup at the beginning, including considerable out-of-hours support, was a real highlight!”
Gareth Morgan / Operations & Communications Manager
“The MaxContact platform enabled us to offer a truly omnichannel solution to clients. We can now do outbound, inbound and live chat, all within one campaign. We are now making more contacts with decision makers leading to a productivity increase of 30% ”
Scott Brown / Technology Director
“The Most Stable, Reliable Outbound Dialler We’ve Ever Used”
Find out how insurance specialists, Compare My Insurance, has increased contact rates and boosted efficiencies since using MaxContact’s outbound dialler.
Experience MaxContact’s contact centre software
Set up new campaigns and teams in minutes. Prioritise the right contact and match contacts with the right agent at the right time.
Create and edit complex, branching logic scripts. Automate post-interaction actions based on call outcomes. Make work easier with MaxContact’s Contact Hub.
Use conversation insights to make better business decisions and tailor agent coaching and quality assurance.
Create a team of multitaskers with inbound and outbound multichannel contact management.
