Turn Facebook messages into real business conversations
Handle Facebook Messenger enquiries in your contact centre alongside phone, email, and chat. Route messages intelligently, track SLAs, and deliver consistent service.
Meet customers on their preferred platform
Over 1.3 billion people use Facebook Messenger monthly. Respond to customer enquiries where they already spend their time, without forcing them to pick up the phone or send an email.
Manage all social messages in one platform
Bring Facebook private messages into MaxContact alongside WhatsApp, SMS, email, and phone calls. Your agents handle every channel from one interface with complete conversation history.
SIMPLE TO USE
POWERFUL WHEN YOU NEED IT
From basic Facebook message handling to sophisticated social media workflows, our Messenger solution scales with your business and customer demands.
Integration with IT systems
MaxContact's Facebook Messenger integration connects with your CRM and customer databases. Link conversations to customer records automatically and access data to personalise responses.
Increase your contact centre performance - Guaranteed
We're so confident in our platform that we guarantee measurable performance improvements. If we don't deliver, you can walk away.
Book a call to find out more about MaxContact's Performance Promise.
Trusted by many
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
"Handling over 2,000 daily calls while providing an enhanced customer experience through intelligent automation and skilled team focus."
"Ultimately, the platform represents another symptomatic diagnostic tool to be used by clinicians to deliver the best possible care"
facebook messenger questions, answered.
Get clarity on how MaxContact manages Facebook Messenger conversations within your contact centre, from setup and routing to compliance and performance tracking.
No. Payment data is encrypted and sent directly to PCI DSS Level 1 certified payment providers. Card details never enter or are stored within your MaxContact contact centre environment, ensuring maximum security and compliance.
New Look Dashboards (Discovery)
Leaders often struggle to turn dashboards into decisions, spending too much time interpreting data instead of acting on it. New Look Dashboards is focused on exploring how insight can be made clearer, more intuitive and easier to navigate, so performance issues and trends are easier to spot without deep analysis. The goal is to reduce cognitive load and make every day insight more usable for operational decision-making.
This initiative is currently in discovery and design, testing different approaches to layout, visualisation and interaction to understand what genuinely helps users find and act on insight faster. This work will inform future dashboard improvements, ensuring any changes are grounded in real user needs and measurable value.
Yes, agents have self-service access to their scores, feedback, and improvement recommendations through intuitive dashboards. This transparency drives engagement and accelerates performance improvement.
Yes. MaxContact's unified agent interface allows your team to handle emails, phone calls, web chat, WhatsApp, SMS, and social messages in one place. Agents can switch between channels seamlessly, and managers can control how many concurrent interactions each person handles across different channel types.
Yes, agents can manage voice calls alongside digital conversations like webchat and WhatsApp. Our Contact Hub interface makes it easy to handle multiple interactions whilst maintaining quality and ensuring customers get quick responses.
Yes. The MaxContact Contact Hub interface allows agents to handle WhatsApp conversations alongside phone calls, emails, SMS, webchat, and Facebook Messenger. Agents switch between channels seamlessly, and managers control concurrent conversation limits. Complete customer history is visible regardless of channel used.
Ready to bring Facebook Messenger into your contact centre?
See how MaxContact helps you manage social media enquiries alongside every other channel.
