The Challenge –
TUCOE previously had a number of agents manually dialling to generate leads and whilst this was generating good results for the business, the management team knew that productivity could have been better as much of the agents day was spent dealing with unproductive calls such as no answers and dead numbers.
After reaching out to their network for recommendations, MaxContact came highly recommended by several current customers. TUCOE arranged a demonstration of the solution with one of MaxContact’s Account Managers who had a background in the business energy market. With his expertise in diallers and solid understanding of the b2b energy sales process, our account manager was able to clearly explain the benefits of the MaxContact solution and demonstrate how it could be used to not only drive productivity but give far greater visibility of their data in order to strategically build highly targeted prospect lists.
Implementation Process – After TUCOE had decided on the MaxContact solution, the set up process was simple. Time was spent with TUCOE’s Account Manager on site, to understand the best way to implement a dialler without drastically changing TUCOE’s current sales process. Our installs team quickly set about building scripts and reports for TUCOE and training was arranged with our dedicated Training Manager.
Unbeatable Performance – From day one it was clear that MaxContact was doing the job it was brought in to do. By automating the dialling process and removing unproductive calls their outbound agents were able to spend more time speaking to actual prospects, and, as such within 1 month they had achieved a remarkable 300% increase in the number of leads being passed to their closers. Agents love the system as it makes doing their job much easier
Support and Account Managment – MaxContact’s support team are available from 8am-8pm every day which has helped Richard, TUCOE’s Chief Data Officer, build and fine tune TUCOE’s campaigns at a time to suit him, safe in the knowledge that there is always someone on the other end of the phone if help is required. Having a Dedicated Account Manager who understands their market has allowed TUCOE to design processes based on real life experiences and a regular on site presence allows any issues to be dealt with quickly.