The Challenge –
Unitel had been using Easy Contact Now for their predictive dialler platform but had started exploring the market as they were experiencing several issues with their existing provider.
One of the main reasons they were held back was simply that they didn’t realise there was a much better solution like MaxContact out there and had just persevered.
They were becoming increasingly frustrated with regular downtime which was costing them money daily the weak support and limited updates forced them into looking at other options.
Unitel explained that the main reason they were sourcing a new dialler was the poor support that they were currently receiving.
Unitel were extremely impressed with the solution when shown the MaxContact dialler in the very first meeting.
The Result –
Although the support is excellent, Unitel are now pretty much self-sufficient. They explained that MaxContact is “fantastic”, their agents log in from anywhere and away they go. With Easy Contact Now there wasn’t any real time statistics, reporting was poor, which hindered the ability to plan for future growth. Without the statistics, they were never 100% confident on how they were performing.
MaxContact continue to exceed our expectations with ongoing updates provided free of charge. We have a great relationship with their support team and have regular visits from our account manager.
It’s much better than our previous dialler as statistics are now readily available. The configurable dashboards, with real time stats are great, they provide us with all the information we need every second of the day, showing us how well we are performing. We also use custom reports that have been created specifically for us.