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How MaxContact makes customer engagement easier

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Al the features you need for smarter customer engagement

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Spokn AI

AI Speech Analytics to understand the 'why' behind every call

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BPO Industry Pulse Report

Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025

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Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Consumer Insights Report

Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.

How MaxContact makes customer engagement easier

- Outbound Engagement

- Inbound Engagement

- Omnichannel Engagement

- AI Analytics & Optimisation

Al the features you need for smarter customer engagement

Spokn AI

AI Speech Analytics to understand the 'why' behind every call

How MaxContact can help you get ahead in your sector

Achieve goals and targets, whatever your team’s priorities

BPO Industry Pulse Report

Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025

How MaxContact can help you get ahead in your sector

- Brochures & Research

- Blogs & Insights

- Webinars & Events

- Customer Stories

- Product Video Library

- Podcast

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Consumer Insights Report

Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.

Community

Blog & Insights

Read the latest on making smart conversations happen in your contact centre.

Categories:

Community

16 Apr 2024

Three Bold Predictions for the Future of Customer Interactions in Contact Centres

At MaxContact’s ‘Afterwork’ community event, Jonty Pearce, the Founder of Call Centre Helper, shared his top three predictions for the future of the contact centre industry. While making predictions can be a bit daunting, especially in such a rapidly evolving field, Pearce believes that by examining past trends and current data, valuable insights can be...

Community

10 Apr 2024

Unlocking Contact Centre Excellence: Engagement in a Hybrid World

As contact centre leaders navigate the ever-evolving landscape of customer service, it’s crucial to adapt to new challenges and embrace innovative strategies. At MaxContact’s ‘Afterwork’ community event, organisational psychologist Danny Wareham delivered a thought-provoking talk on unlocking contact centre excellence through engagement in a hybrid world. Embracing the Hybrid Reality Wareham emphasised that the hybrid...

Community

08 Apr 2024

Navigating the Challenges of Software Purchases and AI Implementation in Contact Centres

Have you experienced software regret? You’re not alone. 75% of companies experienced software regret from purchases made over the last 5 years. At an ‘Afterwork’ community event MaxContact’s CEO Ben Booth delivered an insightful talk on the challenges facing companies when purchasing software and implementing AI in their contact centres. Drawing from his extensive experience...

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