Spokn AI

AI Speech Analytics to understand the 'why' behind every call

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Achieve goals and targets, whatever your team’s priorities

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We keep you in control across your whole contact centre ecosystem.

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A community for leaders to connect and share knowledge to achieve contact centre excellence.

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Blog & Insights

Read the latest on making smart conversations happen in your contact centre.

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Community

16 Apr 2024

Three Bold Predictions for the Future of Customer Interactions in Contact Centres

At MaxContact’s ‘Afterwork’ community event, Jonty Pearce, the Founder of Call Centre Helper, shared his top three predictions for the future of the contact centre industry. While making predictions can be a bit daunting, especially in such a rapidly evolving field, Pearce believes that by examining past trends and current data, valuable insights can be...

Community

10 Apr 2024

Unlocking Contact Centre Excellence: Engagement in a Hybrid World

As contact centre leaders navigate the ever-evolving landscape of customer service, it’s crucial to adapt to new challenges and embrace innovative strategies. At MaxContact’s ‘Afterwork’ community event, organisational psychologist Danny Wareham delivered a thought-provoking talk on unlocking contact centre excellence through engagement in a hybrid world. Embracing the Hybrid Reality Wareham emphasised that the hybrid...

Community

08 Apr 2024

Navigating the Challenges of Software Purchases and AI Implementation in Contact Centres

At an ‘Afterwork’ community event hosted by MaxContact, CEO Ben Booth delivered an insightful talk on the challenges faced by companies when purchasing software and implementing AI in their contact centres. Drawing from his extensive experience in the industry, including his involvement in over 500 contact centre implementations, Booth shared valuable insights and advice for...

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