Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

Compliance and Regulations

Blog & Insights

Read the latest on making smart conversations happen in your contact centre.

Categories:

Mastering CLI Compliance: Navigating Ofcom Regulations

Mastering CLI Compliance: Navigating Ofcom Regulations

Did you know that 34% of small business owners in the UK remain unaware of the regulations enforced by Ofcom? It is crucial for businesses to ensure they understand and comply with the regulations established by Ofcom. Failing to comply with these regulations can result in serious consequences, including hefty fines and reputational damage. For...

What Ofcom regulations really mean: A quick guide 

Industry regulator Ofcom produces regulations around what contact centres can and can’t do when it comes to automatic dialling.  The regulations can be confusing, having undergone numerous iterations over many years. On top of that, there is no single source of truth – there isn’t even a complete version of all the regulations in one...

For press enquiries email pr@maxcontact.com

Want to know more?

Download our brochure to find out more about what we do.

Ominchannel brochure