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Omnichannel

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Omnichannel

13 Sep 2024

The Future of Digital Customer Engagement: MaxContact’s Contact Hub Boosts Agent Productivity Using Digital Channels

To keep pace with evolving customer expectations, businesses are constantly seeking ways to enhance their customer experience whilst improving operational efficiency. At MaxContact, we’re proud to introduce Contact Hub Connect, our next generation agent interface that not only meets your customers where they are but also significantly boosts agent productivity. The Shifting Landscape of Customer...
Female call centre employee managing omnichannel communications using MaxContact's Omnichannel Engagement Platform

Omnichannel

24 Oct 2023

Omnichannel Contact Centre Software: The Ultimate Guide 

Omnichannel communications allow customers to interact with your organisation using any one of a number of channels, from voice and email to instant messaging and live chat. Customers increasingly expect to be offered omnichannel options, making it a key ingredient in customer satisfaction scores. In addition, omnichannel platforms help agents deliver a coherent, joined-up service.

Omnichannel

22 Apr 2020

The Difference Between Multichannel and Omnichannel contact and why it matters to your customers

For many contact centres, customer expectations have shifted when it comes to communication. Customer Service has become Customer Experience – and it’s a real differentiator for businesses. An ever-increasing proportion of consumers look for digital touchpoints when it comes to communication, and they want choice in the way they interact with organisations. Although voice still...

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