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Female call centre employee managing omnichannel communications using MaxContact's Omnichannel Engagement Platform

Omnichannel

24 Oct 2023

Omnichannel Contact Centre Software: The Ultimate Guide 

Omnichannel communications allow customers to interact with your organisation using any one of a number of channels, from voice and email to instant messaging and live chat. Customers increasingly expect to be offered omnichannel options, making it a key ingredient in customer satisfaction scores. In addition, omnichannel platforms help agents deliver a coherent, joined-up service.

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