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Blog & Insights

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Podcast

23 Oct 2023

Aligning Culture and Organisational Strategy to Nurture Employee Engagement with Danny Wareham

This blog features a recap from the MaxContact podcast Talk Time which hosts key thought leaders to discuss emerging trends, industry insights, and innovative technologies that help contact centres optimise their customer experience. Employee engagement is more than just keeping staff members happy. According to Danny Wareham, the founder of Firgun and a seasoned veteran in the...

Podcast

17 Jul 2023

Motivating Your Contact Centre Team to Improve Performance with Jayne Halton

This blog features a recap from the MaxContact podcast Talk Time which hosts key thought leaders to discuss emerging trends, industry insights, and innovative technologies that help contact centres optimise their customer experience. On our recent episode of Talk Time with MaxContact, Sean McIver speaks with Jayne Halton, Group Database and Contact Centre Manager at Chapelhouse Motor...

Podcast

15 May 2023

Reaching Customer Service Excellence with James Vukashin

This blog features a recap from the MaxContact podcast Talk Time which hosts key thought leaders to discuss emerging trends, industry insights, and innovative technologies that help contact centres optimise their customer experience. When it comes to customer service, there’s no denying that people need to come first. But what does it have to do...

Podcast

15 May 2023

How Contact Centres Can DO & BE Better with Garry Gormley

On the first episode of Talk Time with MaxContact, Sean McIver speaks with Garry Gormley, Founder & CEO of FAB Outsourced Solutions. They discuss technological and process opportunities contact centres could seize to enhance customer experience and the work lives of agents. This blog features a recap from the MaxContact podcast Talk Time which hosts key thought...

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