Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Ready to evolve your communications?

Book demo

Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

MaxContact’s quarterly update

As the first quarter of 2022 draws to a close, we wanted to take a look back at what has been a memorable few months at MaxContact. Read on to find out about our eye-catching new look, which award we’ve been shortlisted for, our social activities and much more!

Our new look

Things changed quite a bit for us this year, as you may have noticed, we completely revamped our website and brand. Our old website and brand had served us well but we’ve changed a lot since they were first introduced, from doubling our number of employees to growing our omnichannel solution and more. Read about our brand evolution.

Evolved Event

We officially marked our rebrand by coming together as a company to learn more about our brand vision, mission, purpose and values through creative workshops. After some learning, we celebrated with live music, food and drinks! Find out more about our resident event organisers, the MaxContact Social, Charities and Culture (SCC) team.

IWD

We marked International Women’s Day by sharing which women inspire us everyday. Below are just a few of the many women who motivate our team.

Supporting Ukraine

To support the people of Ukraine in the ongoing challenges its people are facing, our team donated over £1000 to the Ukranian Red Cross Society (URCS). This donation will be used to help people in urgent need of food, first aid, shelter, clothing, supporting hospitals and much more.

Our product

We continued to update our ever-evolving customer engagement platform, including adding WhatsApp to our growing list of interaction types and releasing a brand new user interface that reflects our new brand.

Social night out

We enjoyed axe throwing, retro gaming and an escape room in March on one of our team social nights.

Finalists

We were shortlisted as a finalist for the Go:Tech 22: IT & Telecoms Support Award!

Keep up to date with what’s happening at MaxContact by following us on LinkedIn.

More like this

Insights

18 Nov 2022

How do contact centres develop a winning CX?

Industry expert Natalie Calvert helps ambitious leaders powerfully engage customers and employees in a way that impacts the bottom line. Her clients have included organisations of all sizes, including some of the world’s largest brands: O2, Royal Mail, Audi, LEGO, M&S and BT. She is also a board advisor and judge for the Lloyds Bank...