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Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.

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Categories:

News

25 Jul 2024

MaxContact Empowers Dudley Council: A Success Story in Public Sector Efficiency

At MaxContact, we pride ourselves on delivering a contact centre software solution that drive real-world results. Our partnership with Dudley Council, a large local authority in the West Midlands, demonstrates our commitment to transforming contact centre operations in the public sector. Dudley Council, who manage over 21,000 properties, faced challenges in rental income collection and...
MaxContact Supports Growth and AI Journey with Adam Prickett as New Chief Financial Officer

News

22 May 2024

MaxContact Supports Growth and AI Journey with Adam Prickett as New Chief Financial Officer

Manchester, UK, 22nd May 2024 – MaxContact, a leading UK-based cloud contact centre platform provider, is excited to announce that Adam Prickett has joined the company as its Chief Financial Officer (CFO). With extensive experience working with SaaS businesses, Adam will play a crucial role in supporting MaxContact’s expansion plans.  With a proven track record...

News

13 Mar 2024

MaxContact and TForge announce strategic partnership dedicated to transforming contact centre productivity in the South African market  

MaxContact partners with TForge, a leading contact centre software provider in South Africa, to deliver enhanced omnichannel customer experiences. Manchester, UK. 13.03.2024 – MaxContact, a provider of cloud-based contact centre solutions, today announced its partnership with TForge, a leading software provider with a deep understanding of contact centres, with a large customer base in South...

Channel

04 Mar 2024

MaxContact Announces Partner Programme: Empowering Resellers to Capture the Booming CCaaS Market

Manchester, UK – 04/03/2024 – MaxContact, a leading contact centre software provider, announced its plans to achieve double-digit growth by launching an indirect partner model. Aimed at supporting telecoms resellers, the model will allow partners to bridge their technology-capability gap by tapping into the rapidly growing contact centre market with a flexible, feature-rich, and competitively...
MaxContact Supports the UKNCCA

Industry Insights

18 Jan 2024

MaxContact demonstrates commitment to the contact centre industry by supporting the UKNCCA 2024

Manchester, UK – 18th January 2023 – MaxContact, a leading UK-based customer engagement software provider, announced its support of the UKNCCA 2024, an award programme recognising contact centre talent in the UK. Organisers, the CCMA (Call Centre Management Association), have added several new categories to the awards, including Sales Team Manager of the Year, Most...

News

26 Oct 2023

Industry research unveils how IT Leaders can support customer experience functions more effectively

MaxContact, a leading UK-based customer engagement software provider, has shared findings from their new report – ‘Operational Efficiency and Customer Experience: Insights for your IT Strategy.’ This study, based on a survey of 100 UK-based IT leaders, serves as an invaluable resource, offering data-backed insights on processes, technology, customer experience, operational efficiency and digital transformation....

News

25 Oct 2023

High stakes: Contact centre leaders reveal challenges in balancing performance and costs amid economic uncertainty

MaxContact, a leading UK-based customer engagement software provider, has shared findings from their new report – ‘The Evolving Contact Centre Landscape: Trends, Challenges and Strategies for Contact Centre Leaders’ – revealing insights into the evolving contact centre landscape. The report, which includes results from a survey of 100 operational and contact centre leaders across the...
MaxContact Secures Major Investment to drive innovation and growth: Elevating Customer Experiences: MaxContact’s New Funding Boosts AI-Technology Advancements for Enhanced Customer Interactions.

Industry Insights

23 Aug 2023

MaxContact Secures Major Investment to Drive Innovation and Propel Growth 

Elevating Customer Experiences: MaxContact’s New Funding Boosts AI-Technology Advancements for Enhanced Customer Interactions.  Manchester-based customer engagement technology provider MaxContact announced it has secured funding to accelerate a new phase of innovation and growth.   MaxContact, which private equity firm FPE Capital has backed since October 2020, has worked to secure additional investment to accelerate further development...
MaxContact Marston Holding Press Release

News

25 Jul 2023

Marston Holdings partners with MaxContact to support business growth 

Leading debt recovery solutions provider, Marston Holdings, chooses MaxContact software to support on business expansion plans.  Manchester – 25th July 2023 – Manchester-based customer engagement technology provider MaxContact today announced its partnership with Marston Holdings, a leading solutions provider in corporate debt recovery.  Marston Holdings has been operating for almost 40 years, growing both organically...

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