Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

News

Blog & Insights

Read the latest on making smart conversations happen.

Selected categories:

News

14 Jun 2022

Poor mental health costs UK contact centres almost £1 billion each year

Those working in contact centre roles say that work-related poor mental wellbeing is making them less productive, including answering fewer calls and taking more sick days – costing the industry over £990m in lost productivity every year. That’s according to our new study, Duty of Care Gap. The contact centre industry is a huge contributor...

News

16 May 2022

MaxContact builds on record year of growth with new VP of Engineering

We’re pleased to announce a key new appointment to our senior team following an unprecedented period of growth! In 2021 our rapid growth saw us become one of the fastest-growing contact centre specialists in the country. We saw record sales across the year, with a 45% growth in subscription revenue in 2021, while we also...

News

22 Feb 2022

MaxContact has evolved.

Things have changed a bit at MaxContact. As you may have noticed, we’ve completely revamped our website and brand. We think they’re clearer, cleaner, and better reflect who we are and how far we’ve come. But why have we done it? We’ve come a long way… Our old website and brand have served us well...

News

17 Jan 2022

Three-quarters of customer-facing workers facing imminent burnout

Workers in customer-facing roles across the UK are facing burnout after months of being overworked and underappreciated, with no prospect of career progression. That’s according to our new study, Customer Engagement Burnout1, which surveyed 750 UK workers in customer-facing roles, including contact centre agents and those whose jobs regularly involve talking to customers over the...

News

19 Mar 2021

We’ve integrated award-winning speech analytics to help businesses improve customer experience and reduce churn

We’ve integrated Avoira’s award-winning voice analytics solution, Xdroid, to help businesses create more satisfying customer experiences. Avoira’s speech analytics accurately QA checks every single conversation, at mass scale, with market-leading accuracy. It provides insight to a business on all customer and agent conversations, using Machine Learning and Artificial Intelligence to score agent performance automatically, measure...

News

22 Feb 2021

SaaS finance specialist Alec Kemp joins MaxContact to help drive high growth phase

New FD joins from a major contact centre software rival, bringing a wide experience of high growth businesses and a history of SaaS success Contact centre software specialist MaxContact has appointed Alec Kemp as Finance Director to steer the business through a period of rapid private-equity backed growth. Alec was previously FD of the UK...
Ben Booth

News

27 Jan 2021

MaxContact plans to double in size in the next two years

We have recently announced growth plans to more than double in size in the next three years after receiving significant private equity investment and appointing our first non-executive chairman. We’re excited to be working with specialist Software as a Service (SaaS) growth partner FPE Capital in order to accelerate our product development roadmap and further...

News

06 Nov 2020

FPE Capital have helped finance an acquisition of MaxContact

We are pleased to announce FPE Capital have helped finance an acquisition of MaxContact led by the MaxContact management team. Lars Pedersen, a serial SaaS executive, has joined the board as Non-Executive Chairman. The acquisition will further help realise the management teams vision for the company and solution. With an investment of over £1.25m in...

News

22 Jul 2020

UK Healthcare Contact Centers move to secure, agile cloud platforms with MaxContact

MaxContact were selected for their true cloud elastic scalable offerings, secure remote homeworker connectivity and flexible contracts. MaxContact have announced that they have moved four UK contact centres amassing to nearly 2,500 contact center agents to work remotely from home using the MaxContact platform, in response to increased call volumes and capacity requirements due to...

News

30 Sep 2019

MaxContact wins Contact Centre Solution Award 2019

MaxContact was named a winner in the Contact Centre Solution category of the 2019 Credit & Collections Technology Awards at a glittering collections industry gala dinner in mid-September 2019. Judges praised MaxContact’s omni-channel approach to contact centre technologies as providing a “great one-stop shop solution to maximise efficiency” with a user-oriented design. They were also...

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