Automated Dialling
Things have changed a bit at MaxContact. As you may have noticed, we’ve completely revamped our website and brand. We think they’re clearer, cleaner, and better reflect who we are and how far we’ve come.
But why have we done it?
We’ve come a long way…
Our old website and brand have served us well (after all, we’re one of the fastest growing contact centre software companies in the UK), but we’ve changed a lot since they were first introduced.
We started creating our contact centre solution in 2011, after our co-founders (who’d all been in the business for over a decade), became frustrated with what was then on offer.
After four years of hard work, MaxContact was born – a fresh, agile new solution to the challenges contact centres faced at the time.
But back then, we were solely a dialler. Since then, MaxContact has evolved into an omnichannel customer engagement platform.
More than our product
So our solution has evolved, and so has our business. In terms of employees, we’ve doubled in size in just the last 18 months!
We know that our success is about more than just our product (great though we believe that to be). It’s also about the support we give to our customers and the agility we show in tailoring solutions to their needs. We know we need to be totally flexible, endlessly curious, and completely honest in everything we do.
We wanted our new branding to reflect that holistic, all-encompassing approach, and our rock solid belief that everything we do every day contributes to the success of our customers and ultimately our success, too.
So we started with a vision.
Our vision
Our vision is a distillation of where we want to be, and the difference we want to make to the industry we serve:
We believe that with the combination of the right people and powerful technology we can make a difference. That’s why, everyday, we’re committed to improving the lives of those that interact through customer engagement platforms.
We’ve got big dreams, not only for our people and our organisation but for the industry. We know that if we focus on excellent service, creative solutions and ease of delivery we’ll be on the right path to transforming customer engagements and making good things happen.
We’re agile and empower our teams. We push through challenges, breakdown barriers and continue to make great things happen. We’re on an exciting journey and here to make our industry better.
We make our vision a reality by living our company values. You can find out more about us and our values, here.
What it all means for you
So what does any of this mean for our customers and prospective customers, in practical terms?
In one sense, not a lot. In terms of functionality, you’ll still get the same great product. We’ll be refreshing the look and feel to make it even easier to use, and continuing to introduce new features to help you meet the challenges you face.
And you’ll still get the same great customer service, which currently has a 97% CSAT rating.
But in other ways, we hope our new website and branding will make things even better for you. We think our website is cleaner, brighter and easier to navigate. That means you can find the information you need more quickly.
We certainly hope our new branding looks good, because who doesn’t like great design? But we also want it to say something about who we are, while presenting our vision and values in a way that everyone can understand.
In short, we aim to create the best contact centre solution in the UK, backed by the best support in the business. We hope our new website and brand reflect that ambition.
If you’d like to find out more about MaxContact, get in touch.
