MaxContact is an AI-powered customer engagement platform that transforms conversations into measurable business outcomes. Our platform is built with industry-leading intelligent dialling technology and smart automation to help teams connect with the right customers at the right time. We drive consistent performance improvements and deliver exceptional results, including a 200-300% increase in contact rates and doubling sales team conversion rates.

MaxContact is trusted by growing companies handling millions of interactions annually and supported by our 5-star UK-based support, demonstrating that smart technology can amplify human potential.

We seek a Partner Marketing Manager to build, execute, and optimise marketing programs with and through our technology, reseller, and strategic partners to accelerate growth and strengthen MaxContact’s position in the CCaaS and AI ecosystem.

About the role

This is a full-time hybrid role for a Partner Marketing Manager in Manchester (two days in the office, three days flexible).

The Partner Marketing Manager will be responsible for developing and executing marketing strategies to drive partner engagement and growth.

The Partner Marketing Manager will develop and execute joint go-to-market plans, enablement resources, and demand generation programs with partners. This role bridges strategy and execution – you’ll work closely with sales, product marketing, and partnerships teams to drive pipeline, expand partner engagement, and ensure measurable ROI from partner-led activities.

The Partner Marketing Manager will take on a broad set of responsibilities to drive partner-related marketing impact:

Key Responsibilities 

The partner marketing manager will take on a broad set of responsibilities to drive partner-related marketing impact:

• Demand Generation: Build and execute partner marketing campaigns (webinars, events, digital campaigns, ABM, content) that generate pipeline and raise awareness aimed at mid-market and enterprise companies and technology decision makers.
• Partner Enablement: Develop toolkits, case studies, pitch decks, and training sessions that empower partners to effectively position and sell MaxContact solutions.
• Partner Engagement & Growth: Strengthen relationships with marketing teams at channel partners, creating repeatable programs that drive loyalty and performance.
• Events & Sponsorships: Plan and manage MaxContact’s participation in partner-led events, trade shows, and joint sponsorship opportunities.
• Communications: Deliver structured partner communications (newsletters, updates, portals, training) to maintain engagement and alignment.
• Performance Measurement: Define KPIs, track ROI, and report on campaign impact and partner pipeline contribution.
• Budget Management: Oversee partner marketing budgets and ensure efficient allocation of spend.
• Cross-Functional Collaboration: Work with sales, product, and marketing teams to align strategies and ensure that partner marketing supports overall business objectives.

Candidate Profile

• Experience: 4–6 years in partner, channel, or alliance marketing within B2B SaaS/technology (CCaaS, UCaaS, AI, or comms tech highly desirable).
• Demand Generation: Hands-on experience and proven track record of building integrated marketing programs (digital, ABM, events, campaigns) for mid-market and enterprise customers.
• Partner Ecosystem Knowledge: Understanding of resellers, VARs, distributors, and technology alliances, and how to activate them for growth.
• Campaign & Project Management: Strong execution skills with the ability to manage multiple campaigns, deadlines, and stakeholders.
• Content & Enablement: Ability to create compelling partner-facing collateral, co-branded content, and case studies.
• Budget Management: Experience managing partner marketing funds and reporting on ROI.
• Tools & Tech: Proficiency with CRM and marketing automation platforms – HubSpot & Salesforce.
• Bonus: Experience with ABM strategies, AI/CCaaS sector knowledge, or global/regional partner programs.

Ways of working

• Commercially minded, focused on pipeline growth and revenue impact
• Highly collaborative, able to influence partners and internal stakeholders alike
• Hands-on executer who thrives in a fast-paced, scale-up environment
• Organised, detail-oriented, and skilled at balancing strategic and tactical work
• Creative thinker who brings fresh ideas and problem-solving skills
• Skilled at tracking performance, setting KPIs, and using data to optimise marketing impact

Why Join MaxContact?

At MaxContact, marketing is one of our key drivers of success. Joining our team means you’ll have the freedom and responsibility to lead digital marketing initiatives, supported by the right tools, partners, and investment to deliver real results. We believe in giving marketers the autonomy to do their best work, with full backing from leadership and close collaboration across Sales, Product, and Content teams.

This is a role where you’ll make a measurable impact and grow personally and professionally. You’ll gain exposure to the full commercial landscape, working directly with decision-makers and cross-functional teams, shaping both strategy and execution.

We’re a team that stays ahead of marketing trends, especially around the evolving impact of AI on marketing. We prioritise continuous learning, experimentation, and using data to guide our decisions.

If you’re looking for an environment where marketing is truly valued – and where you’ll have the space, support, and opportunity to grow – MaxContact is the place to do it.

Benefits 

• Holidays – 25 days of holiday (plus bank holidays) increasing up to 30 days 
• Hybrid working – two days in the Manchester office
• Flexible hours – Full time with core working hours 10 am – 4 pm
• Learning & development budget
• Enhanced Maternity & Paternity Pay 
• Life Insurance (Death in Service)
• Buy and sell holidays
• Sage benefits & Cycle to work scheme 
• City centre location
• Birthdays Off
• Free Onsite Gym
• Free Eye Tests
• Pension & Salary Sacrifice
• Quarterly team socials and mixed team events  
• Salary sacrifice matched to pension (NI contribution)  

How to Apply

Please send your resume and cover letter to kayleigh.tait@maxcontact.com

More about MaxContact

About MaxContact 

Founded in 2014 by a team of contact centre and communications experts, MaxContact was built to challenge the status quo and deliver a smarter, more service-driven alternative to legacy CCaaS providers. Today, we’re one of the fastest-growing UK-based Contact Centre as a Service (CCaaS) platforms – trusted by businesses to transform how they engage with their customers and empower their employees. 

Our cloud-native, omnichannel engagement platform helps organisations deliver seamless customer experiences across voice, email, SMS, social, and web chat. Designed with scalability, flexibility, and ease-of-use at its core, MaxContact puts customer experience and agent wellbeing at the centre of every interaction. 

Market Opportunity  

The global shift towards digital-first, AI-enhanced customer engagement is reshaping the contact centre landscape. Organisations across industries – from customer support to sales – are demanding intelligent, integrated solutions that combine automation, self-service, and real-time analytics. 

The UK contact centre software market alone is valued at over £1 billion in license revenue, and more than £2 billion when accounting for consumption-based services. With AI, Conversational Intelligence, and omnichannel engagement driving the next wave of innovation, MaxContact is perfectly positioned to scale across the UK, Europe, and international markets. 

The Team 

With 65+ dedicated team members and private equity backing, MaxContact is in an exciting phase of growth. We’re an ambitious, pragmatic team aiming to disrupt a mature market through agility and innovation. 

At MaxContact, everyone has a voice. We trust our people, value continuous learning, and embrace a growth mindset. If you’re looking for a high-impact role with real autonomy and the opportunity to shape the future, we’d love to hear from you.