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How MaxContact can help you get ahead in your sector
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Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Free contact centre performance audit
Are you ready to unlock your contact centre’s full potential? Don’t miss out on a valuable opportunity to enhance your contact centre’s performance with a free audit.
What does the audit cover?
Our contact centre audit is split into three core areas. Simply fill out the audit with your current performance metrics, and we’ll share actionable insights on how to improve them.
1. Contact centre performance
From abandoned call rate to average cost per call, and more, we’ll show you how you can improve your contact centre’s core performance metrics.
2. Agent efficiency
Looking to improve your agents’ performance? With our free audit, we’ll demonstrate how it’s possible to improve connect rates, average handle time, and more.
3. Customer Satisfaction
Discover new ways to delight your customers with industry expert tips on how to improve core metrics like CSAT and NPS.
The audit process
1. Share
Fill out your current performance metrics with as much detail as possible – this should take under 10 minutes. If you’re unsure of a certain metric or it’s not applicable to your contact centre, just select “NA”.
2. Review
Our team of experts will assess your contact centre’s metrics to provide you with personalised recommendations on how to improve performance.
3. Recommend
We understand your time is valuable, so we’ll keep our advice brief and actionable so you’re able to drive improvements easily. Once we have reviewed the information, we’ll share our thoughts with you to help unlock your contact centre’s full potential.
See MaxContact in action
MaxContact’s cloud-based contact centre software is tailored to your business needs and designed to deliver results. Book a no-obligation demo today to see the power of MaxContact’s solution.