How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
Request a Call
Would you like a quick call to discover if MaxContact can benefit your business or do you have a question for our contact centre experts?
Simply fill in your details below and our team will be in touch for a quick call.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
Free contact centre performance audit
Are you ready to unlock your contact centre’s full potential? Don’t miss out on a valuable opportunity to enhance your contact centre’s performance with a free audit.
What does the audit cover?
Our contact centre audit is split into three core areas. Simply fill out the audit with your current performance metrics, and we’ll share actionable insights on how to improve them.
1. Contact centre performance
From abandoned call rate to average cost per call, and more, we’ll show you how you can improve your contact centre’s core performance metrics.
2. Agent efficiency
Looking to improve your agents’ performance? With our free audit, we’ll demonstrate how it’s possible to improve connect rates, average handle time, and more.
3. Customer Satisfaction
Discover new ways to delight your customers with industry expert tips on how to improve core metrics like CSAT and NPS.
The audit process
1. Share
Fill out your current performance metrics with as much detail as possible – this should take under 10 minutes. If you’re unsure of a certain metric or it’s not applicable to your contact centre, just select “NA”.
2. Review
Our team of experts will assess your contact centre’s metrics to provide you with personalised recommendations on how to improve performance.
3. Recommend
We understand your time is valuable, so we’ll keep our advice brief and actionable so you’re able to drive improvements easily. Once we have reviewed the information, we’ll share our thoughts with you to help unlock your contact centre’s full potential.
See MaxContact in action
MaxContact’s cloud-based contact centre software is tailored to your business needs and designed to deliver results. Book a no-obligation demo today to see the power of MaxContact’s solution.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.