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Contact Centre Software

How MaxContact makes customer engagement easier

- Outbound Engagement

- Inbound Engagement

- Omnichannel Engagement

- AI Analytics & Optimisation

Most Popular Features

Al the features you need for smarter customer engagement

- AI Success Intelligence

- Automated Dialling

- Outbound Skill-Based Routing

- Unified Communications

AI Speech Analytics to understand the 'why' behind every call

How MaxContact can help you get ahead in your sector

- Public Sector

- Tech & Telecoms

- Financial Services

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Employee Experience

BPO Industry Pulse Report

Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025

How MaxContact can help you get ahead in your sector

- Brochures & Research

- Blogs & Insights

- Webinars & Events

- Customer Stories

- Interactive Demo

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Consumer Insights Report

Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.

How MaxContact makes customer engagement easier

- Outbound Engagement

- Inbound Engagement

- Omnichannel Engagement

- AI Analytics & Optimisation

Al the features you need for smarter customer engagement

AI Speech Analytics to understand the 'why' behind every call

How MaxContact can help you get ahead in your sector

Achieve goals and targets, whatever your team’s priorities

BPO Industry Pulse Report

Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025

How MaxContact can help you get ahead in your sector

- Brochures & Research

- Blogs & Insights

- Webinars & Events

- Customer Stories

- Interactive Demo

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Consumer Insights Report

Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.

Resources > Webinars & Events

Webinars and Events

Explore a treasure trove of on-demand webinars and events on all things contact centre. From optimising agent performance to leveraging AI, find the insights you need to transform your customer experiences. Dive in and empower your contact centre today!

Community Event

Afterwork with MaxContact: A Community Meet Up Event #5

Date: 23 Oct 2025

Time: 18:00 – 20:30

Afterwork with MaxContact: Our Biggest Community Event Yet! Get ready to unwind and connect with fellow contact centre leaders in a relaxed atmosphere. For our fifth community event, we’re returning with even more speakers and insights to share, all designed to help you navigate the evolving contact centre industry. Our aim is simple: to equip…

Product

[Webinar] MaxContact AI Roadmap Reveal

Date: 04 Sep 2025

Time: 11:30 – 12:15

The contact centre landscape is changing fast. Rising volumes, tighter regulations and growing customer expectations mean leaders are under pressure to deliver more, at lower cost. Join us to see how MaxContact is helping contact centres tackle these challenges head-on. We’ll show you what’s available today, what’s next on our roadmap.

Webinar

[OnDemand] BPO Pulse 2025

Date: 22 Aug 2025

Time: 13:00 – 14:00

Join MaxContact and HGS for an insight-packed webinar where we break down the findings from MaxContact’s State of the UK BPO Report.

Product

[OnDemand] Scale Collections Operations Without Scaling Costs with AI Agents

Date: 26 Jun 2025

Watch this OnDemand webinar demonstrating how MaxContact’s AI Agents help leading UK organisations scale debt collection and recovery without scaling costs.

Product

[OnDemand] When Only a Human Will Do: Inbound Strategies for Complex Customer Needs

Date: 29 May 2025 – 29 May 2025

Product

[OnDemand] AI vs Automation: How Can Contact Centres Get it Right?

Date: 01 May 2025

Join MaxContact for a fast-paced, no-fluff webinar that breaks down exactly where AI makes the biggest impact, when automation makes more sense, and how to combine the two for real business results.

Product

[OnDemand] Struggling with Sales Performance?

Date: 27 Mar 2025 – 27 Mar 2025

Discover How AI Uncovers What Actually Works. See how leading sales teams are transforming their performance with AI that truly understands what makes a successful call.

Community Event

Afterwork with MaxContact: A Community Meet Up Event #4

Date: 26 Mar 2025

Time: 18:00 – 20:30

Get ready to unwind and connect with forward-thinking contact centre leaders in a relaxed atmosphere. Whether you’re looking to expand your professional network, improve contact centre performance, or simply enjoy an evening socialising with peers, this event is for you. Rest assured, no sales pitches are allowed at this event. Our aim is to equip…

Product

[Watch Now] Build an Intelligent Contact Strategy That Drives Better Results

Date: 27 Feb 2025

Product

[OnDemand] Shape the Future of MaxContact: Vision and 2025 Roadmap

Date: 30 Jan 2025

Webinar

Contact Centres in 2025: How to Build Next Year’s Success Today

Date: 05 Dec 2024

In this webinar, our expert panel will dissect the trends that shaped 2024 and focus on the challenges and opportunities awaiting contact centres in 2025. This isn’t just another predictions webinar. We’re diving deep into the realities of today’s contact centre landscape and exploring how they’ll evolve in the coming year. From the general business…

Product

[OnDemand] Expand Your Contact Strategy with Omnichannel

Date: 24 Oct 2024

In this insightful session, MaxContact’s Head of Marketing Kayleigh Tait and Training Expert Ben O’Reilly demonstrated how businesses can enhance their customer engagement through effective omnichannel communication.

Want to know more?

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Ominchannel brochure