Speak to an expert
0330 159 6570

Products

Contact Centre Software

How MaxContact makes customer engagement easier

- Outbound Engagement

- Inbound Engagement

- Omnichannel Engagement

- AI Analytics & Optimisation

Most Popular Features

Al the features you need for smarter customer engagement

- AI Conversation Intelligence

- AI Chatbot

- Automated Dialling

- Outbound Skill-Based Routing

- Unified Communications

- All features

Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Solutions

Industries

How MaxContact can help you get ahead in your sector

- BPO

- Public Sector

- Tech & Telecoms

- Financial Services

- Utilities

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Sales

- Debt Resolution

- Customer Service

- Employee Experience

BPO Industry Pulse Report

Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025

Resources

Resources

How MaxContact can help you get ahead in your sector

- Brochures & Research

- Blogs & Insights

- Webinars & Events

- Customer Stories

- Product Video Library

- Podcast

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Consumer Insights Report

Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.

Packages

Contact

Resources > Webinars & Events

Webinars and Events

Explore a treasure trove of on-demand webinars and events on all things contact centre. From optimising agent performance to leveraging AI, find the insights you need to transform your customer experiences. Dive in and empower your contact centre today!

How to harness innovation to improve contact strategies and drive continuous improvement webinar

Operational Efficiencies

How to harness innovation to improve contact strategies and drive continuous improvement

Date: 22 Jun 2023

Time: 11:00 – 11:45

In today’s rapidly changing world, contact centres face ongoing challenges to enhance their operations. Our webinar will delve into the pivotal role of innovation in shaping your contact centre’s culture, and more importantly, show you how to effectively harness it for the benefit of your customers, employees, and overall growth. Our expert speakers, Martin Teasdale,…

Customer Experience

Vulnerability and the cost of living crisis: How your contact centre can support customers

Date: 17 Nov 2022

Time: 11:00 – 11:45

With the number of vulnerable customers set to rise as the cost-of-living crisis impacts peoples’ finances and mental health, many companies are unprepared to deliver the specific support vulnerable customers now need. According to the Financial Conduct Authority (FCA), 27.7 million adults in the UK fall under the definition of a vulnerable customer currently. With…
Agent on a call

Customer Experience

Complaint handling in your contact centre – how to reduce them and improve customer experience

Date: 07 Sep 2022

Time: 11:00 – 11:45

With customer complaints at their highest level on record and complaint handling costing firms more than £9bn a month in lost time, according to research from The Institute of Customer Service (ICS), what can you do to minimise complaints and meet and exceed customer expectations? Join MaxContact and CX expert Natalie Calvert as we discuss…

Employee Experience

Staff wellbeing and engagement in your contact centre: Why your business success depends on it.

Date: 16 Jun 2022

Time: 11:00 – 12:00

Join MaxContact and CX & EX expert Natalie Calvert as we discuss how improving staff wellbeing and engagement is more important than ever to ensure business success in your contact centre. With 72%* of contact centre workers saying they are burnt out or facing burnout, and the ‘great resignation’ hitting the UK contact centre industry…

Want to know more?

Our brochures and ebooks are available to download.

 

Browse resources

Ominchannel brochure