How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Read our story so far and how we do things differently.
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
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Omnichannel Contact Centre Software
Deliver seamless customer experiences across voice, chat, email, SMS, WhatsApp and social media.
With years of experience, we know that one-size fits all contact centre platforms won’t help you solve your challenges.
Provide a better customer experience
Increase agent efficiency and ease of work
Save time and say goodbye to juggling systems
Integrate with your CRM and existing systems
Boost contact and conversion rates with AI and automation
Giving You Results to Shout About
Increase in productivity utilising the MaxContact dialler
Reduction in handling time to increase agent efficiency
Say MaxContact is easy to use
Meet Your Customers Where They Are.
Phone, Chat, Email, Messages and Social Media
Meet the ever-growing demand for instant answers with our seamlessly connected, multi-channel contact centre platform. Connecting you with your customers like never before.
Seamless Integrations
Access the most up-to-date customer information by integrating with your existing systems.
Intelligent Agent Routing
Connect customers to agents they’ve spoken with previously or match to agents based on their skills.
Increased Agent Productivity
Set SLAs and the desired number of agent interactions to deal with the optimal number of customer queries.
Secure as Standard
PCI Compliant, ISO 9001 & ISO/IEC27001 Accredited to Ensure Security.
Roles and Permissions
Roles and permissions create restricted access where required. All payments are PCI-DSS compliant with Agent Safe Pay.
Analyse and Improve
Visualise key data with dashboards, reports and wallboards. See those targets being hit and analyse data to improve efficiencies and scale.
It’s enabled us to offer a truly omnichannel solution to clients. We can now do outbound, inbound and live chat, all within one campaign. With the previous system, decision-maker contact rates were running at around seven or eight an hour. That’s now hitting 11 or 12, representing a productivity improvement of over 30%.
Scott Brown, Technology Director
Experience The MaxContact Omnichannel Platform
Request a Customised Demo
- 30-minute no pressure discussion
- See how our solution can work for you
- Speak with a contact centre expert
- See all the features suitable for your goals