How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
MaxContact for broadband and communications
Serve your customers and teams better
Give your team the tools they need to sell more and provide exceptional customer service, across any channel at any time.
Save time by automating outbound dialling
One platform to manage all customer engagements
Integration with your third party apps and software
How MaxContact supports broadband and communications businesses
Omnichannel solutions that engage
MaxContact lets you seamlessly pick up any conversation across any channel. Your customers can interact the way they want, and have the same excellent experience across voice, SMS, email, webchat, WhatsApp or social. In addition, teams can see a full history of customer interactions in one easy-to-use platform.
Take Inbound calls, and make outbound calls – efficiently
Seamlessly blend inbound calls and predictive outbound dialling campaigns while remaining Ofcom compliant. Reduce the time lost to voicemails with Answer Machine Detection (AMD) and make more conversations happen every day.
Monitor, review, refine
Drive service and compliance with on-the-spot, evidence-based feedback. Monitor customer interactions on any channel in real time. Listen in live, communicate with agents during conversations and give feedback on areas for development.
Your team, business, and campaign performance at a glance
Measure performance in real-time with dashboards set to display your most relevant statistics. Compare current stats to historical data across agents, teams and campaigns. Keep management in the loop with automatic, in-depth reporting, dashboards and wallboards.
Make outbound easier
Automate dialling based on tailored settings. Prioritise your data by defining rules and criteria. Then let our powerful software connect your teams to the right people at the right time.
Protect payment details wherever you're working
Take payments over the phone with full encryption and anonymisation of sensitive information, protecting both your customers and your teams.
Solutions that work hard for you
The relationship and support I receive from the MaxContact team is second to none. MaxContact gives us the flexibility to adapt as we need to, and that's exactly what we want from our provider.
Why you should work with us
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.