20 May 2022
6 ways to deal with difficult customers
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Reach more people and Improve efficiency of outbound communication teams
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All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
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Flexible UCaaS solutions for your entire business
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A typical contact centre expects to be able to answer 80% of incoming calls within 20 seconds. MaxContact’s inbound contact centre solution helps your team efficiently and expertly handle every customer enquiry and provide excellent customer service.
Our engagement platform helps call centre and inbound customer service teams reduce wait times, Average Handling Times (AHT), treat vulnerable customers appropriately and better meet even the most difficult customers’ needs. By automatically and intelligently directing incoming calls to the people with the best skills to handle the conversation, SMS, email or web chat, customers are efficiently directed to the most suitable contact points. And the best part? You’ll have full access to historical contact and conversation logs across all channels, as well as powerful analytical tools such as call recording and speech analytics – to help build an accurate customer profile for your team.
Our inbound customer engagement software saves you and your team’s time with skills-based routing, SLA-driven prioritisation to help during busy periods, in addition to allowing you to build self-serve IVR journeys that work for your customers.
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Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
or
Download Inbound customer engagement brochure
To find out more about MaxContact’s inbound customer engagement tools. Fill in your details below and we’ll email you a copy right away.
A no-nonsense team you can trust, with over 200 years of contact centre experience combined, our teams know their stuff. With free custom training available and a 100% UK-based support team, we’re always on hand when you need us.
Get a reliable platform, built for you and your needs, without costing the earth. Plug into pre-built integrations or take advantage of affordable custom developments. Over 97% of our customers think our software provides them value for money.
Your teams don’t need PHDs to use MaxContact. They’ll be up and running with hundreds of features in hours – not months. 96% of our customers think our platform is easy to use, leaving your teams to get on with what they do best, without any hassle.
MaxContact is ISO 27001, 9001 and Cyber Essentials Plus certified so customer data is kept safe and compliant. Our dropless algorithm helps to ensure you stay compliant, providing you greater freedom to serve your customers effectively without the burden of regulatory compliance.
Our SaaS application is housed in Microsoft Azure for the highest security and compliance credentials, allowing you to automate your activities and reports with complete confidence.
An essential part of any business, inbound customer engagement is where customer service teams are responsible for handling and monitoring incoming calls and contact from customers. Essentially, for inbound call centres, and contact centres, customer engagement is all about the experience a customer has had when they’ve reached out for help or to purchase your service or product.
Download Inbound customer engagement brochure
To find out more about MaxContact’s inbound customer engagement tools. Fill in your details below and we’ll email you a copy right away.
20 May 2022
6 ways to deal with difficult customers
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