Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Ready to evolve your communications?

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Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

Efficiently provide the best experience for your customers with inbound customer engagement software

Make inbound contact management more efficient with our engagement platform

A typical contact centre expects to be able to answer 80% of incoming calls within 20 seconds. MaxContact’s contact centre solution helps your team efficiently and expertly handle every customer enquiry. 

Our engagement platform helps call centre and inbound customer teams reduce average wait times, reduce Average Handling Times (AHT), treat vulnerable customers appropriately and better meet even the most difficult customers’ needs. By automatically and intelligently directing incoming calls to the people with the best skills to handle the conversation, SMS, Email or web chat customers are efficiently directed to the most suitable contact points. 

For inbound call centres, our platform can save you and your team’s time by creating a blended environment that enables you to prioritise inbound calls during busy periods in addition to allowing you to build self-serve IVR journeys that work for your customers.

Download our inbound engagement brochure to find out more.

Take control of inbound calls

Inbound customer engagement software features

See how inbound customer engagement software can benefit your business

Request a free, personalised 30 minute demo with one of our experts today.

With MaxContact, you will be shown how you can:

  • – Handle conversations across multiple channels 
  • – Build your IVR with a simple drag and drop builder
  • – Prioritise the different contact methods 
  • – Utilise inbound reporting and insight for your customer journey 
  • – Benefit from one of the fastest growing customer engagement platforms including pricing, availability and set-up details 

What is inbound customer engagement?

An essential part of any business, inbound customer engagement is where customer service teams are responsible for handling and monitoring incoming calls and contact from customers. Essentially, for inbound call centres, and contact centres, customer engagement is all about the experience a customer has had when they’ve reached out for help or to purchase your service or product.

Why work with us?

reduction in calls needing numbers involved

reduction in handling time

reduction in repeat contacts

Support

100% UK-based support team and a team of in-house developers. With a 97% customer satisfaction rating you’ll be supported every step of the way.

Built bespoke for you

We don’t do one size fits all, which is why we work with you to design a solution that fits you and your business needs.

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy for you to get started as quickly as possible.

Optimise the inbound customer experience through multiple channels

Compliant & Secure

​​MaxContact is ISO 27001, 9001 and Cyber Essential Plus certified so you can be sure we keep yours and your customers’ data safe and compliant. Our SaaS application is housed in Microsoft Azure offering the highest security and compliance credentials.

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