All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
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Automated Dialling
Inbound customer engagement software
When customers really need to speak to your business, route inbound calls and comms to the right person, first time. And if they don’t? Create convenient self-serve IVR journeys that work for your customers and save you time.
Conversations that count
However customers get in touch, they want to reach the right person, right away. To make that happen, we give your teams one all-encompassing view of every customer, including every interaction with your organisation.
Self-serve and save time
IVR is convenient for customers and saves a huge amount of time for your teams. That’s if you get it right. But self-serve can be confusing if it’s not done properly. With MaxContact you can create and tweak IVR journeys that are simple, logical and effective, delighting time-strapped customers and letting your teams’ focus on more complex conversations.
Our payment solutions are fully compliant, letting you take payments at any time. DTMF tones mean your teams never see or hear payment details. PCI-DSS compliance lets you take payments without agent involvement. We can even customise payment IVRs for your specific needs. That’s great for customers – and great for the efficiency of your department.
Channel your digital messages
SMS
Send SMS as individual messages or conversation threads, giving your customers another way to contact your business. Texting gives your teams the chance to prioritise messages and respond accordingly.
Web chat
More and more customers want the option of web chat. MaxContact lets you set it up in minutes, with no coding skills required.
Have two-way conversations with your customers on WhatsApp, all within the MaxContact platform.
Facebook Messenger
Empower your highly skilled team to handle Facebook private messages with customers like any other channel.
In depth insights across the board
Spot trends in customer conversations. Enhance training and coaching. Make better decisions. Our in-depth reporting tools give you the data-driven insight you need to improve every day.
Take control of inbound calls
Automatically and intelligently direct incoming calls to the right staff based on selected options. And if your teams take and make calls, create a blended environment that prioritises inbound calls during busy periods.
Compliant & Secure
MaxContact is ISO27001 certified so you can be sure we keep yours and your customers’ data safe and compliant. Our SaaS application is housed in Microsoft Azure offering the highest security and compliance credentials.
Want to know more?
Download our Inbound customer engagement brochure to find out more about what we do.
Download Inbound customer engagement brochure
To find out more about MaxContact’s inbound customer engagement tools. Fill in your details below and we’ll email you a copy right away.
