All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
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When customers really need to speak to your business, route inbound calls and comms to the right person, first time. And if they don’t? Create convenient self-serve IVR journeys that work for your customers and save you time.
However customers get in touch, they want to reach the right person, right away. To make that happen, we give your teams one all-encompassing view of every customer, including every interaction with your organisation.
IVR is convenient for customers and saves a huge amount of time for your teams. That’s if you get it right. But self-serve can be confusing if it’s not done properly. With MaxContact you can create and tweak IVR journeys that are simple, logical and effective, delighting time-strapped customers and letting your teams’ focus on more complex conversations.
Our payment solutions are fully compliant, letting you take payments at any time. DTMF tones mean your teams never see or hear payment details. PCI-DSS compliance lets you take payments without agent involvement. We can even customise payment IVRs for your specific needs. That’s great for customers – and great for the efficiency of your department.
Send SMS as individual messages or conversation threads, giving your customers another way to contact your business. Texting gives your teams the chance to prioritise messages and respond accordingly.
Spot trends in customer conversations. Enhance training and coaching. Make better decisions. Our in-depth reporting tools give you the data-driven insight you need to improve every day.
Automatically and intelligently direct incoming calls to the right staff based on selected options. And if your teams take and make calls, create a blended environment that prioritises inbound calls during busy periods.
Download our Inbound customer engagement brochure to find out more about what we do.
Download Inbound customer engagement brochure
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