All your communication channels in one place


Reach more people and Improve efficiency of outbound communication teams


Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce


Ready to evolve your communications?

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BPO Industries

A platform tailored to you, to help you win and retain business


Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions


Drive efficiency with automation and omnichannel


Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform


Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy


The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy


Flexible UCaaS solutions for your entire business


Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

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We’re making smart conversations happen

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Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently


Revolutionise your inbound contact centre strategy with inbound customer engagement software

✓ Increase agent efficiency and customer satisfaction
✓ Improve first-contact resolution
✓ Improve workflow and team management

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Drive efficiency in your contact centre with our inbound customer engagement platform

A typical contact centre expects to be able to answer 80% of incoming calls within 20 seconds. MaxContact’s inbound contact centre solution helps your team efficiently and expertly handle every customer enquiry and provide excellent customer service.

Our engagement platform helps call centre and inbound customer service teams reduce wait times, Average Handling Times (AHT), treat vulnerable customers appropriately and better meet even the most difficult customers’ needs. By automatically and intelligently directing incoming calls to the people with the best skills to handle the conversation, SMS, email or web chat, customers are efficiently directed to the most suitable contact points. And the best part? You’ll have full access to historical contact and conversation logs across all channels, as well as powerful analytical tools such as call recording and speech analytics – to help build an accurate customer profile for your team.

Our inbound customer engagement software saves you and your team’s time with skills-based routing, SLA-driven prioritisation to help during busy periods, in addition to allowing you to build self-serve IVR journeys that work for your customers.

Download our inbound customer engagement brochure to find out more:

Take control of inbound calls

Inbound customer engagement software features

See how inbound customer engagement software can benefit your business

Request a free, personalised 30 minute demo with one of our experts today.

With MaxContact, you will be shown how you can:

  • – Handle conversations across multiple channels 
  • – Build your IVR with a simple drag and drop builder
  • – Prioritise the different contact methods 
  • – Utilise inbound reporting and insight for your customer journey 
  • – Benefit from one of the fastest growing customer engagement platforms including pricing, availability and set-up details 
Request a demo


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Why MaxContact?

We're straight talking.

A no-nonsense team you can trust, with over 200 years of contact centre experience combined, our teams know their stuff. With free custom training available and a 100% UK-based support team, we’re always on hand when you need us.

Develop your teams

Value for money.

Get a reliable platform, built for you and your needs, without costing the earth. Plug into pre-built integrations or take advantage of affordable custom developments. Over 97% of our customers think our software provides them value for money.

We keep it simple.

Your teams don’t need PHDs to use MaxContact. They’ll be up and running with hundreds of features in hours – not months. 96% of our customers think our platform is easy to use, leaving your teams to get on with what they do best, without any hassle.

Secure as standard.

MaxContact is ISO 27001, 9001 and Cyber Essentials Plus certified so customer data is kept safe and compliant. Our dropless algorithm helps to ensure you stay compliant, providing you greater freedom to serve your customers effectively without the burden of regulatory compliance.

Our SaaS application is housed in Microsoft Azure for the highest security and compliance credentials, allowing you to automate your activities and reports with complete confidence.

Learn more about inbound customer engagement

An essential part of any business, inbound customer engagement is where customer service teams are responsible for handling and monitoring incoming calls and contact from customers. Essentially, for inbound call centres, and contact centres, customer engagement is all about the experience a customer has had when they’ve reached out for help or to purchase your service or product.

Optimise the inbound customer experience through multiple channels

Read more about inbound customer engagement software