All your communication channels in one place
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When customers really need to speak to your business, route inbound calls and comms to the right person, first time. And if they don’t? Create convenient self-serve IVR journeys that work for your customers and save you time.
Ready to see how inbound can benefit your business?
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Simply, fill in your details below and our team will be in touch.
However customers get in touch, they want to reach the right person, right away. To make that happen, we give your teams one all-encompassing view of every customer, including every interaction with your organisation.
IVR is convenient for customers and saves a huge amount of time for your teams. That’s if you get it right. But self-serve can be confusing if it’s not done properly. With MaxContact you can create and tweak IVR journeys that are simple, logical and effective, delighting time-strapped customers and letting your teams’ focus on more complex conversations.
Our payment solutions are fully compliant, letting you take payments at any time. DTMF tones mean your teams never see or hear payment details. PCI-DSS compliance lets you take payments without agent involvement. We can even customise payment IVRs for your specific needs. That’s great for customers – and great for the efficiency of your department.
Spot trends in customer conversations. Enhance training and coaching. Make better decisions. Our in-depth reporting tools give you the data-driven insight you need to improve every day.
Automatically and intelligently direct incoming calls to the right staff based on selected options. And if your teams take and make calls, create a blended environment that prioritises inbound calls during busy periods.
MaxContact is ISO27001 certified so you can be sure we keep yours and your customers’ data safe and compliant. Our SaaS application is housed in Microsoft Azure offering the highest security and compliance credentials.
Call centres are busy, high-energy environments, and with staff retention being at an all time low, positive employment experiences have never been more important.
Download our Inbound customer engagement brochure to find out more about what we do.
Download Inbound customer engagement brochure
To find out more about MaxContact’s inbound customer engagement tools. Fill in your details below and we’ll email you a copy right away.
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
To see how inbound engagement software can connect your customers to your experts, request your customised demo.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
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