Every company has their own processes for client acquisition, therefore having technology which allows for bespoke process to be created through drag and drop technology is essential. Guiding advisors through the sales process ensuring they gather the correct information to provide the customer with the most competitive offering in a compliant manner.

In a typical contact centre environment we have found that just 4.8% of all calls are analysed for compliance, quality and best practice meaning without Speech Analytics over 95% of interactions with customers and prospects are not being monitored.

With Regulation and compliance becoming tighter the cost of ensuring compliance is significantly increasing. MaxContacts Speech Analytics allows you to increase compliance by monitoring 100% of interactions 24 hours a day 365 days a year whilst reducing staffing costs

With Real Time Dashboards configured to display Leaderboards to drive agent and team performance and create a competitive sales environment. Historical Reporting provides you with meaningful reports on agent, campaign and KPI’s allowing you to measure your performance to allow management to make proactive decisions.

In a typical contact centre environment we have found that just 4.8% of all calls are analysed for compliance, quality and best practice meaning without Speech Analytics over 95% of interactions with customers and prospects are not being monitored.

With Regulation and compliance becoming tighter the cost of ensuring compliance is significantly increasing. MaxContacts Speech Analytics allows you to increase compliance by monitoring 100% of interactions 24 hours a day 365 days a year whilst reducing staffing costs

Seamlessly blend inbound and outbound communication with debtors to meet the current demand. Ensuring inbound calls are handled in a professional manner providing a good customer experience whilst maintaining agent productivity during quiet inbound periods.

In a typical contact centre environment we have found that just 4.8% of all calls are analysed for compliance, quality and best practice meaning without Speech Analytics over 95% of interactions with customers and prospects are not being monitored.

With Regulation and compliance becoming tighter the cost of ensuring compliance is significantly increasing. MaxContacts Speech Analytics allows you to increase compliance by monitoring 100% of interactions 24 hours a day 365 days a year whilst reducing staffing costs

Sales within the utilities sector is becoming more competitive, with more and more companies contacting consumers to offer their services, connect and contact rates are dropping which is where technology can help by allowing you to work smarter and more efficient.

In a typical contact centre environment we have found that just 4.8% of all calls are analysed for compliance, quality and best practice meaning without Speech Analytics over 95% of interactions with customers and prospects are not being monitored.

With Regulation and compliance becoming tighter the cost of ensuring compliance is significantly increasing. MaxContacts Speech Analytics allows you to increase compliance by monitoring 100% of interactions 24 hours a day 365 days a year whilst reducing staffing costs