Industry Solutions That Make All The Difference

Over the last few years the Utilities sector has become one of MaxContact’s fasting growing industries, with regular news articles increasing awareness of how changing utility providers can same consumer’s money, this has led to an increase in both brokers and providers.

50 Million+
Inbound Interactions
35 Percent
Improved NPS
25 Percent
Increase In Sales
20 Minutes+
Every Month

“We have Worked with MaxContact for years, they have always been there to help I can’t recommend them enough”.

Built from the ground up by industry professionals

Every company has their own processes for client acquisition, therefore having technology which allows for bespoke process to be created through drag and drop technology is essential. Guiding advisors through the sales process ensuring they gather the correct information to provide the customer with the most competitive offering in a compliant manner.

In a typical contact centre environment we have found that just 4.8% of all calls are analysed for compliance, quality and best practice meaning without Speech Analytics over 95% of interactions with customers and prospects are not being monitored.

With Regulation and compliance becoming tighter the cost of ensuring compliance is significantly increasing. MaxContacts Speech Analytics allows you to increase compliance by monitoring 100% of interactions 24 hours a day 365 days a year whilst reducing staffing costs

With Real Time Dashboards configured to display Leaderboards to drive agent and team performance and create a competitive sales environment. Historical Reporting provides you with meaningful reports on agent, campaign and KPI’s allowing you to measure your performance to allow management to make proactive decisions.

In a typical contact centre environment we have found that just 4.8% of all calls are analysed for compliance, quality and best practice meaning without Speech Analytics over 95% of interactions with customers and prospects are not being monitored.

With Regulation and compliance becoming tighter the cost of ensuring compliance is significantly increasing. MaxContacts Speech Analytics allows you to increase compliance by monitoring 100% of interactions 24 hours a day 365 days a year whilst reducing staffing costs

Seamlessly blend inbound and outbound communication with debtors to meet the current demand. Ensuring inbound calls are handled in a professional manner providing a good customer experience whilst maintaining agent productivity during quiet inbound periods.

In a typical contact centre environment we have found that just 4.8% of all calls are analysed for compliance, quality and best practice meaning without Speech Analytics over 95% of interactions with customers and prospects are not being monitored.

With Regulation and compliance becoming tighter the cost of ensuring compliance is significantly increasing. MaxContacts Speech Analytics allows you to increase compliance by monitoring 100% of interactions 24 hours a day 365 days a year whilst reducing staffing costs

Sales within the utilities sector is becoming more competitive, with more and more companies contacting consumers to offer their services, connect and contact rates are dropping which is where technology can help by allowing you to work smarter and more efficient.

In a typical contact centre environment we have found that just 4.8% of all calls are analysed for compliance, quality and best practice meaning without Speech Analytics over 95% of interactions with customers and prospects are not being monitored.

With Regulation and compliance becoming tighter the cost of ensuring compliance is significantly increasing. MaxContacts Speech Analytics allows you to increase compliance by monitoring 100% of interactions 24 hours a day 365 days a year whilst reducing staffing costs

MaxPay allows your contact centre to take automated payments 24/7 and with Agent SafePay this solution takes your contact centre out of scope for PCI DSS by ensuring the card details never touch your network.

This feature was added at the request of our Utilities customers, allowing them to track the quantity of services sold through our standard Dashboards and Reports

Converged solution providing your agents with a single user interface regardless of the interaction channel

Self Service and Advanced IVR options allow you to reduce the demands on advisors whilst improving customer experience.

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