Regulation Ready: What UK Contact Centres Need to Know in 2026
Regulations are changing. We're here to help you navigate them.
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UK contact centre regulations have changed significantly in the past 12 months — and the cost of getting it wrong has never been higher.
In this webinar, MaxContact's Kayleigh Tait and Ben O'Reilly break down what's shifted, what regulators are actually looking for, and how the right technology helps you stay compliant and keep operating effectively. Essential viewing for contact centre leaders, compliance teams, and operations managers in regulated industries.
In this webinar, you'll discover:
- Why PECR fines have increased 35x — from £500,000 to £17.5 million or 4% of global turnover — and what that means for how you configure and run outbound campaigns
- How the FCA's Consumer Duty supervision has shifted from policy-checking to evidence-gathering, and what "proof at scale" actually looks like in practice
- Why UK mobile carriers are automatically blocking CLIs with no warning or appeals — and the signals to watch for before it happens to you
- What the EU AI Act's August 2026 deadline means for businesses using AI chatbots or voice agents with customers, including the human escalation requirement
- A live product demo of MaxContact Conversation Analytics — sentiment analysis, vulnerability detection, compliance monitoring views, and 100% call coverage
- A preview of AI Call Scoring and QA at Scale — automated scorecards applied across every eligible call, coming imminently to the platform
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Regulation Ready: What UK Contact Centres Need to Know in 2026
Regulations are changing. We're here to help you navigate them.
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