Compare My Insurance

What drove Compare My Insurance to seek a new solution?

Mark explains:

“We had a lot of problems with our previous system. We experienced a lot of downtime that was very frustrating for our teams, as it meant a lot of missed opportunities.

“We also had a lot of issues with the wrong data being called, or not, at the wrong times. 

“This meant we weren’t dealing with customers as efficiently as we could be.”

Mark considered four other solutions before choosing MaxContact.

“I spoke to several of MaxContact’s existing customers who had very good feedback about the platform. 

Crucially, MaxContact was able to integrate their dialler solution with our back office system, which very few other providers were able to do.

With MaxContact selected as their new provider, Mark was impressed by the onboarding process.

“We were assigned a transition manager who focused on the integration work, and we also had fantastic training, including on-site support.

“In comparison to other platforms, the MaxContact integration was seamless, and retraining all of our staff was really straightforward.”

Since moving to MaxContact, Compare My Insurance is enjoying increased contact rates, which means more customers and greater efficiency:

“We’ve increased the contact we have with our customers, which has been massive. When you’re sourcing leads, you want to make sure your contact ratio is as high as possible, so that’s been a huge positive for us.”

Mark’s teams also have greater visibility than ever of their call data:

“I am so impressed with the transparency of the system. We can now display data in the office so the teams can see exactly how many calls are waiting to come in, what our contact rates were like, how many leads they take per day, and what the conversion rates are like. That’s been really interesting from a KPI perspective.”

In addition, automated reporting now means that Mark receives a daily snapshot of the previous day’s performance, which has inspired progress in other areas of the business:

“Automating our processes has been enlightening, and we’ve taken that idea to other aspects of our business, to see where else we could benefit.”

Mark can highly recommend working with MaxContact:

“We’ve found everything incredibly well organised, efficient, and we enjoy working with the MaxContact team. 

“Having tried other dialler systems, it’s easily been the most stable, reliable outbound dialler we’ve used.”

With the new found capabilities of the dialler platform integrated into back office systems, Compare My Insurance is keen to explore further integrations, thanks to MaxContact:

“Having the dialler integrated into our business has made it a key part of our operations. We’re looking forward to exploring that integration even further moving forward.”