How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
A practical guide to supporting vulnerable customers
A practical guide to supporting vulnerable customers during the cost of living crisis and beyond.
As the cost of living crisis continues and bills continue to soar, contact centres are facing an increase in vulnerable customers who are seeking support. Now more than ever, it’s crucial that these customers are able to easily receive the correct support and that contact centre teams are prepared for potentially difficult and distressing conversations
Download our free guide to discover:
- Results from a survey of 1000 vulnerable UK people who have had recent interactions with customer service support.
- Best practice for any firm – even if your sector is unregulated.
- How to stay compliant with the FCA’s new Consumer Duty guidance.
- How to support front-line staff who are dealing with calls.
- Five practical ways to support vulnerable customers.
- And more!
