4.9★ on G2 reviews

4.7★ on Capterra reviews

Customer Engagement Suite

for maximum impact

Effortless Outbound campaigns. Omnichannel engagement. AI-driven insights.
AI Agents & Chatbots. Backed by UK-based expertise.

flexible plans

FIND THE

PERFECT PACKAGE

Available as fully integrated solutions
or as standalone products.
Connect
Outbound Voice, SMS, WhatsApp and Inbound Voice. Secure, compliant, built for performance.
Ideal for - Outbound-heavy teams needing compliant, results-driven calling at scale.
Connect
Includes:
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Engage
cx
Voice and digital blended seamlessly with omnichannel messaging.
Best for - Teams seeking multi-channel engagement across all platforms.
Engage
cx
Includes:
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Complete
AI
Omnichannel contact centre with AI-powered insights and analytics. Your all-in-one solution.
Perfect for - Businesses scaling for efficiency and intelligence across every touchpoint.
Complete
AI
Includes:
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AI Agents
AI
Automate sales, service and collections at scale with AI Agents.
Great for - Contact centres ready to balance efficiency with AI while reducing operational costs.
AI Agents
AI
Includes:
Text Link
AI Agents
AI
£
/mo
or £
 monthly
Includes:
AI Agents
AI
£
/mo
or £
monthly
Includes:
Text Link
Complete
AI
£
/mo
or £
 monthly
Includes:
Complete
AI
£
/mo
or £
monthly
Includes:
Text Link
Engage
cx
£
/mo
or £
 monthly
Includes:
Engage
cx
£
/mo
or £
monthly
Includes:
Text Link
Connect
£
/mo
or £
0
 monthly
Includes:
Connect
£
/mo
or £
0
monthly
Includes:
Text Link

Performance Guaranteed. Results Delivered.

With 20+ years of expertise and 500+ successful deployments, we know our platforms deliver results. We're so confident, we'll guarantee your performance improvement through the MaxContact Performance Promise, or you walk away.

Book a call to find out more about MaxContact's Performance Promise.

 POWERFUL PRODUCTS

aVAILABLE AS STANDALONE OR solution ADD-ONS

AI-Powered Chatbot

Automate customer service 24/7 and deflect high-volume queries.

Handles FAQs instantly
Escalates to live agents seamlessly
Supports multiple languages
Learns from conversations over time
Find out more

Conversation Analytics

Turn conversations into actionable insights.

Spot sentiment & keywords automatically
Uncover compliance risks & Objection handling
Top performer analysis - Identify training opportunities
AI Assist - ask questions about conversations with ease
Find out more

Auto QA

Evaluate every conversation against your quality criteria automatically.

Score 100% of calls automatically
Ensure consistent evaluation
Surface coaching moments instantly
Track quality trends over time
Find out more

PCI Payments

Secure, PCI-compliant payments - assisted or self-serve.

IVR and agent-assisted payments
Tokenised card storage
Full PCI DSS compliance
Customer-friendly experience
Find out more
flexible plans

powerful add-ons

Workforce Management

Smarter scheduling to boost productivity and cut costs.

Accurate forecasting & resource planning
Automated shift scheduling
Real-time adherence monitoring
Performance dashboards
Find out more

UCaaS for Back-Office Teams

Communication for every employee, not just the contact centre.

Voice, chat, and video with simple, intuitive app for desktops and mobiles
Integrates with your existing MaxContact environment
Improves collaboration between front- and back-office staff
Find out more
FEATURES

Compare Our Packages

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Outbound & Inbound Voice
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Digital
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Conversation Analytics
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Quality Assurance
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Data Handling
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Business Intelligence
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Services
Simple integration

Integration with
IT systems

Connect seamlessly with your CRM, telephony, and business tools. Automatic data synchronisation, unified customer records, and streamlined workflows across platforms. Get more from your existing tech stack without the complexity.

Every call, outcome, and recording syncs automatically into HubSpot. Priority leads move to the front of the queue, contact records stay accurate, and your team gets complete customer visibility without manual updates.

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Sync customer data automatically with real-time call logging directly into Salesforce. Prioritise qualified leads, eliminate manual data entry, and give your sales team instant visibility of every customer interaction.

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Streamline lead management with automatic data sync between your contact centre and AutoConvert CRM. Smart call routing, real-time customer updates, and complete visibility help your team convert more leads faster.

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Sync every call automatically into Zoho. Stop manual data entry, trigger Blueprint workflows from conversations, and keep lead scores accurate in real time. Complete visibility without switching systems.

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Real case studies

Challenges we’ve solved

As a leading Business Process Outsourcing (BPO) provider, Marston Holdings transformed their service delivery by implementing MaxContact’s versatile contact centre solution.

Marston Holdings
View Case Study

Dudley Council implemented MaxContact’s dialler solution, transforming their rental income collection process. The integrated solution empowered the Lead Income team to manage operations more effectively, enhancing both team efficiency and service to the community.

Dudley Council
View Case Study