How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
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Optimise Outbound Dialling
Maxcontact’s Predictive Dialler
What is a Predictive Dialler?
A Predictive Dialler by Maxcontact is a sophisticated auto dialler tool that revolutionises outbound call centres and outbound dialling. It predicts agent availability and dials multiple numbers simultaneously, ensuring agents are seamlessly connected from one call to the next.
How does predictive dialling work?
As a dialling method, Predictive dialler software is hugely efficient. Our algorithm is constantly sorting through data to refine the rate at which calls are made, ensuring that if a customer answers a call, there’s always an agent available to take it. If there are no agents available the system will automatically slow the dialling rate – keeping abandoned calls to a minimum, giving you the tools to ensure zero dropped calls so you remain compliant.
Benefits of a Predictive Dialler
Faster, compliant dialling
| Maxcontact’s predictive dialler mode significantly reduces the need to manually dial, optimising efficiency without compromising compliance. Our intuitive algorithm helps prioritise the right contact to call, at the right time in the fastest and most efficient way, without breaching compliance with the ability to have zero dropped calls. |
Large data handling
Being able to make more calls with the help of predictive dialling helps you and your teams get through bigger data lists. The more staff members you have online at one time, the more calls the system will dial.
Voicemail detection
Boost agent productivity by filtering out voicemails. Only live calls are routed to your team, reducing idle wait time and improving engagement rates.
Improved KPIs
Free up valuable time for your teams to focus on what matters to your business. Our predictive dialler streamlines operations, enhancing overall performance metrics.
Who uses predictive dialling?
The technology is most often used in sales, telemarketing, and market research, where contact centres operate with relatively large teams and high numbers of calls. This is because predictive dialler systems require data from multiple agents to make their predictions.
It can quickly and efficiently work through large datasets, making sure leads are contacted while they’re still warm. Predictive dialling is about making every call count, and ensuring live agents are always doing what they do best – talking to customers and leads.
Why choose Maxcontact’s Predictive Dialler Solution?
Dedicated Account Manager
With your own dedicated contact at MaxContact, we work as an extension of your team. Our UK-based support team, with a customer satisfaction rating of over 97%, is committed to your business goals
In-House Developers
Our expert in-house developers create bespoke software solutions to meet market demands and customer service needs. We innovate continuously and address any bespoke customer requests
Secure, Trusted, and Compliant
Hosted on Microsoft Azure, our cloud software ensures top-tier security. With over 40 data centres globally and 3,500+ cybersecurity experts, your data is always protected.
Tailored Solutions
We tailor our software to meet your business requirements throughout the setup process and your contract lifetime. Over 50% of our feature updates are customer-requested, ensuring our software evolves with your business.
See predictive dialling in action
Book your free demo today
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Want to know more?
Download our outbound customer engagement brochure to find out more about what we do and how we can help your business.
Download Outbound customer engagement brochure
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What are the different dialling methods?
Progressive dialling
- Instant and automatic dialling
- Only dials a number when a team member is ready for the call
- Perfect for working through current customer campaigns
Preview dialling
- Automatic dialling but with preparation time for your teams
- The system shares the contact information before each call, giving the team time to get up to speed before each call is connected
- Ideal for complicated calls or B2B campaigns, as the pause helps the team prepare for the call
Ready to evolve your communications?
Request a free-of-charge demo of our predictive dialler and outbound engagement software by clicking the button below.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.