Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Ready to evolve your communications?

Book demo

Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

Our products > Features > Automated Dialling > Predictive Dialling

Limit dropped calls and optimise outbound dialling

Streamline workflows and help your teams make calls more efficiently

What is a Predictive Dialler?

Predictive dialling places calls based on the software’s predictions of agent availability; dialling multiple numbers simultaneously, so that when agents finish one call they can be instantly connected to the next.

As a dialling method, Predictive dialling is hugely efficient. At its heart our algorithm is constantly crunching data to refine the rate at which calls are made, with the aim of ensuring that, if a customer answers a call, there’s always an agent available to take it. If there are no agents available the system will automatically slow the dialling rate – keeping abandoned calls to a minimum, giving you the tools to ensure zero dropped calls so you remain compliant.

Benefits of a Predictive Dialler

Faster, compliant dialling

Our predictive dialler mode reduces the need for manually dialling and the downtime that comes with it. Our intuitive algorithm helps prioritise the right contact to call, at the right time in the faster and most efficient way, without breaching compliance with the ability to have zero dropped calls.

Large data handling

Being able to make more calls with the help of predictive dialling helps you and your teams get through bigger data lists. The more staff members you have online at one time, the more calls the system will dial.

Voicemail detection

With voicemail detection enabled, only live calls will be dispositioned to your teams – helping with productivity and efficiency.

Improved KPIs

With less time being spent dialling new calls, your teams are able to focus on what matters to your business.

See predictive dialling in action

Book your free demo today

Request a demo

Why MaxContact’s Predictive Dialler Solution?

Want to know more?

Download our outbound customer engagement brochure to find out more about what we do and how we can help your business.

What are the different dialling methods?

Progressive dialling

  • Instant and automatic dialling
  • Only dials a number when a team member is ready for the call
  • Perfect for working through current customer campaigns

Preview dialling

  • Automatic dialling but with preparation time for your teams
  • The system shares the contact information before each call, giving the team time to get up to speed before each call is connected
  • Ideal for complicated calls or B2B campaigns, as the pause helps the team prepare for the call

Ready to evolve your communications?

Request a free-of-charge demo of our predictive dialler and outbound engagement software by clicking the button below.

Request a demo