How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
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Limit dropped calls and optimise outbound dialling
Streamline workflows and help your teams make calls more efficiently
What is a Predictive Dialler?
Predictive dialling places calls based on the software’s predictions of agent availability; dialling multiple numbers simultaneously, so that when agents finish one call they can be instantly connected to the next.
As a dialling method, Predictive dialling is hugely efficient. At its heart our algorithm is constantly crunching data to refine the rate at which calls are made, with the aim of ensuring that, if a customer answers a call, there’s always an agent available to take it. If there are no agents available the system will automatically slow the dialling rate – keeping abandoned calls to a minimum, giving you the tools to ensure zero dropped calls so you remain compliant.
Benefits of a Predictive Dialler
Faster, compliant dialling
Our predictive dialler mode reduces the need for manually dialling and the downtime that comes with it. Our intuitive algorithm helps prioritise the right contact to call, at the right time in the faster and most efficient way, without breaching compliance with the ability to have zero dropped calls.
Large data handling
Being able to make more calls with the help of predictive dialling helps you and your teams get through bigger data lists. The more staff members you have online at one time, the more calls the system will dial.
Voicemail detection
With voicemail detection enabled, only live calls will be dispositioned to your teams – helping with productivity and efficiency.
Improved KPIs
With less time being spent dialling new calls, your teams are able to focus on what matters to your business.
See predictive dialling in action
Book your free demo today
Book a demo
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Simply, fill in your details below and our team will be in touch.
Why MaxContact’s Predictive Dialler Solution?
Tailored Solution
We work with you and your teams to ensure your software meets your business requirements both through the set-up process and your contract lifetime. Over 50% of our feature updates last year were requested by our customers, proving we work with our customers to make sure our software grows and scales as you and your businesses do.
Dedicated Account Manager
With your own dedicated contact at MaxContact, we truly work as an extension of your team. With a customer satisfaction rating of over 97%, our UK-based support team care about your business goals and objectives as much as you do – giving you the tools and support to help you achieve them.
In-house developers
We’re proud to have our own in-house team of developers and experts creating our own software to meet the demands of the market and our customers. We have the expertise in-house to develop our own new features and updates: as well as help troubleshoot any bespoke customer requests.
Secure, Trusted and Compliant
Unlike some alternative providers who rely on unreliable third-party open-source programs, our cloud software is hosted with Microsoft Azure: one of the most secure providers in the world. With more than 40 data centres across the globe and over 3,500 cyber security experts – we’re confident our customer data is protected.
Want to know more?
Download our outbound customer engagement brochure to find out more about what we do and how we can help your business.
Download Outbound customer engagement brochure
To find out more about MaxContact’s outbound customer engagement platform. Fill in your details below and we’ll email you a copy right away.
What are the different dialling methods?
Progressive dialling
- Instant and automatic dialling
- Only dials a number when a team member is ready for the call
- Perfect for working through current customer campaigns
Preview dialling
- Automatic dialling but with preparation time for your teams
- The system shares the contact information before each call, giving the team time to get up to speed before each call is connected
- Ideal for complicated calls or B2B campaigns, as the pause helps the team prepare for the call
Ready to evolve your communications?
Request a free-of-charge demo of our predictive dialler and outbound engagement software by clicking the button below.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.