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Flexible Progressive Dialling for Efficient Teams
Progressive dialling made simple.
What is a Progressive Dialler?
A progressive dialler is an outbound auto dialling method that places the next contact in your data set when a team member is available. Progressive diallers are popular for increasing agent efficiency and reducing dropped calls.
How does progressive dialling work?
Instead of calling multiple numbers at the same time, the system only calls the next number when the previous one is finished, or the agent indicates they are ready for the next call. Dialling is instant and automatic at that point, reducing wait time between calls.
Benefits of a Progressive Dialler
Instant and automatic dialling
Once data is imported and agents are ready, the dialler automatically starts placing calls based on team availability.
Only dials when staff are ready
Unlike predictive diallers, progressive diallers only call contacts when an agent is available, maximising data efficiency and creating a seamless call transition.
Ideal alternative to manual dialling
Progressive dialling is perfect for teams familiar with their data, allowing them to cover more ground quickly without the need to manually dial.
Increased conversions and customer satisfaction
| With reduced call abandonment and quicker dialling, agents can engage in longer, better conversations, leading to better outcomes and increased customer satisfaction. |
Who uses progressive dialling?
Progressive dialling is often used in more targeted sales campaigns, or those involving higher value goods or services. Smaller, more focused data sets mean cost per call pressures are not so severe, and having an agent available when calls are answered is important. After sales service teams may also prefer progressive dialling.
Why Choose MaxContact’s Progressive Dialler Solution?
Dedicated Account Manager
With your own dedicated contact at MaxContact, we work as an extension of your team. Our UK-based support team, with a customer satisfaction rating of over 97%, is committed to your business goals.
In-House Developers
Our expert in-house developers create bespoke software solutions to meet market demands and customer service needs. We innovate continuously and address any bespoke customer requests.
Secure, Trusted, and Compliant
Hosted on Microsoft Azure, our cloud software ensures top-tier security. With over 40 data centres globally and 3,500+ cybersecurity experts, your data is always protected.
Tailored Solutions
We tailor our software to meet your business requirements throughout the setup process and your contract lifetime. Over 50% of our feature updates are customer-requested, ensuring our software evolves with your business
Want to know more?
Download our outbound customer engagement brochure to find out more about what we do and how we can help your business.
Download Outbound customer engagement brochure
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Different Dialling Methods
Predictive dialling
- Predictive dialling is the fastest dialling method
- Back-to-back calls maximise your call centre agent’s time
- Great for working through large data sets or supporting high-volume sales outbound campaigns
Preview dialling
- Preview dialling is an automatic dialling system but with preparation time for your teams
- The system shares the contact information before each call, giving the team time to get up to speed before each call is connected
- Ideal for complicated calls or B2B campaigns, as the pause helps the team prepare for the call
Ready to evolve your communications?
Request a demo of our progressive dialler and outbound engagement software by clicking the button below.