How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
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Power your teams with flexible progressive dialling
Progressive dialling made simple.
What is a Progressive Dialler?
A progressive dialler is an outbound dialling method that places the next contact in your data set ready for when the next team member is available. Progressive diallers are one of the most popular dialling methods and are designed to both increase agent efficiency and reduce the chance of dropping outbound calls.
Benefits of a Progressive Dialler
Instant and automatic dialling
When data has been imported into the system and agents are ready to take calls, the dialler will start placing the calls based on the number of team members available.
Only dials when staff are ready
Unlike the predictive dialler, the progressive dialling method will only dial contacts when a team member is ready. Helping you get the most out of your data whilst creating a seamless transition between calls.
Ideal alternative to manual dialling
With continuous call routing progressive dialling is ideal for teams who know their data, allowing them to cover more ground quickly without manually dialling.
Increased conversions and customer satisfaction
With less call abandonment and dialling time, agents are able to talk to contacts for longer which may lead to better conversations, outcomes and increased customer satisfaction.
See progressive dialling in action
Book your free demo today
Book a demo
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Why MaxContact’s Progressive Dialler Solution?
Tailored Solution
We work with you and your teams to ensure your software meets your business requirements both through the set-up process and your contract lifetime. Over 50% of our feature updates last year were requested by our customers, proving we work with our customers to make sure our software grows and scales as you and your businesses do.
Dedicated Account Manager
With your own dedicated contact at MaxContact, we truly work as an extension of your team. With a customer satisfaction rating of over 97%, our UK-based support team care about your business goals and objectives as much as you do – giving you the tools and support to help you achieve them.
In-house developers
We’re proud to have our own in-house team of developers and experts creating our own software to meet the demands of the market and our customers. We have the expertise in-house to develop our own new features and updates: as well as help troubleshoot any bespoke customer requests.
Secure, Trusted and Compliant
Unlike some alternative providers who rely on unreliable third-party open-source programs, our cloud software is hosted with Microsoft Azure: one of the most secure providers in the world. With more than 40 data centres across the globe and over 3,500 cyber security experts – we’re confident our customer data is protected.
Want to know more?
Download our outbound customer engagement brochure to find out more about what we do and how we can help your business.
Download Outbound customer engagement brochure
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What are the different dialling methods?
Predictive dialling
- The fastest dialling method
- Back-to-back calls maximise your team’s time
- Great for working through large data sets or supporting high-volume sales campaigns
Preview dialling
- Automatic dialling but with preparation time
- The system shares the contact information before each call, giving your team time to get up to speed before each call is connected
- Ideal for complicated calls or B2B campaigns, as the pause helps the team prepare for the call
Ready to evolve your communications?
Request a free-of-charge demo of our progressive dialler and outbound engagement software by clicking the button below.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.