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Achieve goals and targets, whatever your team’s priorities
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How MaxContact can help you get ahead in your sector
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Speech Transcription for QA
Driving Compliant, Efficient, High-Performing Teams
Empower your QA and compliance teams with speech transcription and watch them become faster, highly accurate and more robust.
Do I need speech transcription in my business?
This is the feature you’ve been looking for if you:
- Spend hours listening to only a small proportion of your calls for QA
- Want to pinpoint specific keywords discussed during a conversation
- Struggle to follow what people are saying when listening to recordings
- Want to refer back to a conversation for training purposes
MaxContact’s Speech transcription transcribes 100% of calls.
It’s integrated with our dialler solution for faster, highly accurate and more robust QA processes.
Speech Transcription Built Into Your Dialler Platform
Transcribes 100% of calls
Speech-to-text transcription transcribes 100% of all calls across all campaigns
Transcribed within 24 hours
Calls are transcribed quickly within 24 hours
Speaker recognition
Our speech-to-text transcription recognises multiple speakers in the conversation
Integrated into the dialler platform
Speech transcription is fully integrated with the MaxContact platform in the QA area, meaning you can add notes and provide ratings for your agent’s calls
See Speech Transcription in Action
Become a beta partner and see how speech transcription can transform your QA processes today.
Since using MaxContact, we’ve increased the contact we have with our customers, which has been massive. When you’re sourcing leads, you want to make sure your contact ratio is as high as possible, so that’s been a huge positive for us.
Mark Thomas, CEO, Compare My Insurance
Are you ready for the future of Speech Analytics?
Used the right way, speech analytics is something akin to having an in-house mind reader, revealing the hidden truth behind every customer interaction.
Download our Speech Analytics brochure
To find out how you can use speech analytics in your business. Fill in your details below and we’ll email you a copy of our brochure right away.
