Spokn AI

AI Speech Analytics to understand the 'why' behind every call

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Achieve goals and targets, whatever your team’s priorities

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Blog & Insights

Read the latest on making smart conversations happen in your contact centre.

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Industry Insights

15 Nov 2021

How to reduce staff churn

They’re calling it the “Great Resignation”, a new wave that, since the pandemic, has seen more employees considering switching jobs or even changing careers altogether. For many, Covid-19 proved a watershed moment. Lockdown gave them time to re-evaluate their lives and – in some cases – they came to the conclusion that where they are right...

Your Team

07 Jul 2021

Are you about to lose your team?

Tipped to be the next big business challenge, keeping hold of your talented team members should be at the top of your agenda. According to a recent study, 74% of employees stayed in their current jobs purely out of security during the financial uncertainty of the pandemic. So, whilst the realisation for many staff sinks in, the last 18 months has been a case of...

Your Team

15 Jun 2021

Keep contact centre agents happy post-pandemic with WFH opportunities

One hallmark of the past 12 months has been the immediate shift to working from home (WFH) for the vast majority of people in clerical, administrative and office jobs, in order to support the commitment to maintaining social distance as much as possible. The emergence from lockdown will take time, even with the rollout of...

News

21 Jan 2021

Remote working is here to stay, but can you really delight customers from anywhere?

Are we at the beginning of the end, or the end of the beginning? As far as Covid-19 is concerned, nobody seems entirely sure. The vaccination rollout promises an eventual release from lockdown, but scientists remain cagey about when everyday life might properly resume. In the meantime, many of your sales and customer service staff...

Industry Insights

22 Apr 2020

Top 5 tips for running a remote contact centre

Many businesses are now operating remote or semi-remote (hybrid) working models. With that in mind, here are five top tips for running a remote contact centre. 1. Have your morning meeting everyday When you’re not all working in the same building, regular scheduled communication with your team becomes even more important. Luckily, tools like Zoom...

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