Spokn AI

AI Speech Analytics to understand the 'why' behind every call

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Resources > Customer Stories > CC33’s winning customer experience

CC33’s winning customer experience

CC33 is a full-service contact centre specialising in telemarketing, consultancy and boutique services. Using MaxContact’s outbound communication and BPO specific tools helped CC33 to transform their offering and improve their client and agent experience.

The challenge

CC33 needed a solution that could deliver bespoke, high level end-to-end solutions for their clients and future prospects. They came to MaxContact looking for a partner with extensive BPO experience and a way to bring their inbound and outbound communications together, to improve their call dialling function and win new business.

The solution

During the planning and implementation phase, our team migrated all campaigns to the MaxContact platform, with zero downtime or disruption to the business. We also provided technical expertise and support on the migration to a cloud platform, from number porting, training and data migration, all the way through to compliance and regulatory requirements for data.

CC33 uses a combination of outbound, inbound and omnichannel functionality to support

customer services, consumer sales and B2B sales campaigns. Features such as virtual queuing, IVR automation and data insights have allowed CC33 to provide not only an excellent solution but helped improve customer experience, reduce agent handle times and cut down on agent contact resolutions.

Since implementation, we have helped CC33 with both existing and potential clients’ requirements, so CC33 have been able to both retain existing accounts and win new business campaigns.

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Customer Stories