How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Contact Centre Software for BPOs
MaxContact: Scalable and cost-effective BPO solutions, driving measurable results and exceptional client experiences
AI-powered analytics, advanced dialling, real-time dashboards, and omnichannel capabilities
Seamlessly handle outbound sales, collections, and inbound service
Easily onboard agents with an intuitive interface and no-code campaign management
No hidden fees, with models tailored to BPO needs
99.99% uptime, PCI-DSS compliance, and ISO-certified security
Connect To More Contacts With Advanced Outbound Dialling.
Predictive, Progressive & Preview Dialling
Our trio of quick-dialling capabilities combined with our undroppable algorithm and answer machine detection are the foundations for successful campaigns.
Contact Prioritisation
Puts those all-important calls at the top of your list for increased campaign success rates.
Bespoke Scripting
Personalised, real-time updated scripts, with the ability to display different scripts for different customers all in the same interface.
Un-Droppable Algorithm
Hit your targets, remain compliant and provide a positive customer experience with MaxContact’s un-droppable algorithm.
Giving You Results to Shout About
Increase in productivity utilising the MaxContact dialler
Reduction in handling time to increase agent efficiency
Reduction in time spent onboarding new campaigns for BPOs
Meet Your Customers Where They Are.
Phone, Chat, Email, Messages and Social Media
Meet the ever-growing demand for instant answers with our seamlessly connected, multi-channel contact centre platform. Connecting you with your customers like never before.
Seamless Integrations
Access the most up-to-date customer information by integrating with your existing systems.
Intelligent Agent Routing
Connect customers to agents they’ve spoken with previously or match to agents based on their skills.
Increased Agent Productivity
Set SLAs and the desired number of agent interactions to deal with the optimal number of customer queries.
We’re the contact centre partner who helps you win more new clients
Our partnership is designed to simplify your life and achieve success together. Whether you want to expand your client base or streamline your onboarding process, we’re here to help.
We keep it simple from the get-go
96% of our customers think our platform is easy to use.
Easy-to-use features across our outbound, inbound and omnichannel platforms allow you and your team to jump in and focus on what’s important to your business.
Giving you great value for money
97% of our customers think our software provides them value for money.
Plug into 30+ pre-built integrations, pre-defined reports and more. Our team of specialists can help you take your workflow to the next level with affordable, custom developments.
Straight talkers with a can-do attitude
100% UK-based support team with a CSAT rating of 97%.
A no nonsense team you can trust. With hands-on contact centre experience and free custom training available, we’re always on hand when you need us.
Core solutions
Improve agent performance
Agent Performance Management & Coaching
Offers tools to track performance and provide real-time coaching.
Omnichannel engagement platform
Provides multiple channels for reaching contacts and them reaching you.
Leverage out the box tools
Self-Service IVR & Chatbots
Deflects simple inquiries, reducing agent workload and cost.
Better planning and forecasting
Workforce Management & Scheduling
Optimise agent schedules based on call volume and skills.
AI-Powered Speech Analytics
Provides data-driven insights to spot opportunities to improve contact centre performance.
Insights from 100 BPO Leaders
On the Biggest Challenges and Boldest Opportunities Ahead in 2025
Hear what our client has to say about MaxContact…
Marston Holdings provides end-to-end transportation services across the UK, including consultancy, traffic technology, parking management, enforcement, and debt recovery for 280 local authorities and government departments.
This case study focuses on Marston’s Business Process Outsourcing (BPO) division, which operates contact centres supporting Local Authority Parking and Highways Departments, handling approximately 900,000 inbound contacts annually.
Hear From More BPOs
Business Process Outsourcing Brochure
Scale Your BPO, Your Way
Unlike rigid, one-size-fits-all contact centre platforms, MaxContact is built for BPOs that need flexibility. Our scalable licensing, cutting-edge technology, and partnership-first approach help you win more clients, reduce costs, and deliver exceptional customer experiences
