Solutions That Make All The Difference
MaxContact understand that Business Processor Outsourcers (BPO’s) face a particular set of challenges. The BPO sector is getting increasingly competitive with clients becoming ever more demanding for a lower cost per hour. Therefore, BPO’s are having to balance meeting clients demands and providing an excellent service while balancing costs. MaxContact is a solution designed for the BPO market which has been tailored over the years to meet their ever changing needs.
“No matter how complex our client’s requirements we know MaxContact can provide a solution, allowing us to win new busines with confidence.”
Adam Robinson, IT Director
In an increasingly regulated sector, DCA’s can rest assured that MaxContact is compliant with Ofcom and ICO regulations. The introduction of our Undroppable Progressive and Predictive algorithms maintain productivity whilst removing dropped calls.
In a typical contact centre environment we have found that just 4.8% of all calls are analysed for compliance, quality and best practice meaning without Speech Analytics over 95% of interactions with customers and prospects are not being monitored.
With Regulation and compliance becoming tighter the cost of ensuring compliance is significantly increasing. MaxContacts Speech Analytics allows you to increase compliance by monitoring 100% of interactions 24 hours a day 365 days a year whilst reducing staffing costs
Every client has a bespoke process they will require their staff to follow. With drag and drop technology create processes which are easy for your staff to follow ensuring the correct information is provided or gathered effectively at all times.
Every client wants reports in their own format with their own unique set of requirements. MaxContact includes standard reporting with the ability for customers to create their own bespoke reports to meet their client demands.
Configurable dashboards to display your clients KPI’s allowing you to measure your performance with the ability to share the Dashboards with your clients to provide maximum transparency.
Our existing BPO’s have built strong relationships with us because they know no matter what the requirements we can find a solution allowing them to win and retain business which they couldn’t.
Ensuring your clients’ data is secure with data sovereignty providing guaranteed data locations, with other locations available globally for offices outside of the UK.
So your agents can be located anywhere in the country or even the world working on the same client campaign.
Solution to allow you to handle all of your clients’ customer interactions, regardless of the type of media they use.
Current uptime across the client base is over 99.999%
Ability for us to integrate your current data warehouse.
Simultaneous campaigns each configured to your client requirements.
Allowing you to increase and decrease to client demands.
Client Data can be segregated from other clients easily using our Tagging feature with granular permissions to control visibility.
In house development team who can integrate our solution with your inhouse systems or client applications.