BPO’s

Solutions that make all the difference

Dedicated to delivering all the tools you would expect and more!

MaxContact understand that’s BPO’s Business Processor Outsourcers face a particular set of challenges. The BPO sector is getting increasingly competitive with clients becoming even more demanding for a lower cost per hour. Therefore BPO’s are having to balance meeting client demands and providing an excellent service with the revenue the campaign generates. MaxContact is a solution designed for the BPO market which has been tailored over the years to meet their ever changing needs.

“No Matter how complex our cleints requirements we know maxcontact can provide a solution, allowing us to win new business with confidence “.

Work Efficiently whilst ensuring Compliance

In an increasingly regulated sector, DCA’s can rest assured that MaxContact is compliant with Ofcom and ICO regulations. The introduction of our Undroppable Progressive and Predictive algorithms maintain productivity whilst removing dropped calls.

Bespoke Processes

Every client has a bespoke process they will require your staff to follow. With drag and drop technology create processes which are easy for your staff to follow ensuring the correct information is provided or gathered effectively at all times.

Client Reporting

Every client wants reports in their own format with their own unique set of requirements. MaxContact includes standard reporting with the ability for customers to create their own bespoke reports to meet their client demands.

Real Time Management Information

Configurable dashboards to display your clients KPI’s allowing you to measure your performance with the ability to share the Dashboards with your clients to provide maximum transparency.

Bespoke Solutions

Our existing BPO’s have built strong relationships with us because they know no matter what the requirements we can find a solution allowing them to win and retain business which they couldn’t.

Azure Data Centres

Ensuring your clients data is secure with data sovereignty providing guaranteed data locations, with other locations available globally for offices outside of the UK.

Cloud Based Technology

So your agents can be located anywhere in the country or even the world working on the same client campaign.

Omni-channel

Solution to allow you to handle all of your clients customer interactions regardless of the type of media they use.

Stability

Current uptime across the client base is over 99.999% Find out More Link to Stability & Scalability Page.

Data Warehousing

Ability for us to integrate your current data warehouse.

Unlimited

Simultaneous campaigns each configured to your client requirements.

Flexible Licensing

Allowing you to increase and decrease to client demands.

Data Segregation

Client Data can be segregated from other clients easily using our Tagging feature with granular permissions to control visibility.

API’s and Integration

In house development team who can integrate our solution with your inhouse systems or client applications.

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