All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
Ready to evolve your communications?
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
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Chirple offers bespoke customer contact solutions that deliver targeted and effective lead generation and appointment bookings for businesses across the UK. Chirple chose to replace their on-premise, inflexible dialler with MaxContact’s cloud-based, secure outbound engagement solution to revamp their offering.
The challenge
Chirple had been using an on-premise dialler, which had worked for them for many years but was becoming increasingly inflexible. Additional challenges included problems working across multiple locations, an inability to scale, slow script creation and insufficient dashboards and wallboards. Chirple also needed a solution with a high level of data security to meet their client expectations.
The solution
Our flexible, cloud-based and secure outbound engagement solution ticked all of Chirple’s boxes from the outset. With GDPR being at the forefront of their mind, MaxContact’s Microsoft Azure hosting provided the standards of security and compliance Chirple needed for themselves and their clients.
Our high-performance, cloud-based platform means Chirple can easily operate from both their
UK and Tenerife based offices. MaxContact’s built-in dashboards and wallboards are able to provide all the data they need to operate efficiently, wherever they’re working.
MaxContact and Chirple continue to work together to secure new business deals and have previously worked in partnership to secure a contract for one of Europe’s largest motor dealer groups.
The speed of MaxContact is phenomenal! Especially when loading our complex and multiple scripts to our agents and reporting on key statistics across the business.
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