Inbound
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Take an in-depth look into our solutions and the benefits they can provide your business
The contact suite that works for you
With MaxContact’s feature rich, drag and drop IVR designer, you can quickly create and deploy inbound routing. Linked with our real time monitoring and targeting systems, you will be able to deliver a seamless experience to your customers.
Offering you a better by design solution!
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If you would like to find out a little bit more about what we do and the impact we have had across numerous industries, why not download our brochure.
We Work For You.
Your customers are important, our inbound channel allows for highly configurable IVRs, be it self service, CRM lookups, payment processing or simply matching callers to the agents most qualified to meet their needs. MaxContact can help you increase customer satisfaction, first call resolution and speed up how agents deal with time consuming calls.
Features You Will Love
That We Can Offer You.
Database Lookups
Link to external Databases to perform actions such as balance checks or next payment dates.
Add to DNC
Save agent interaction allowing users to automatically remove themselves from the calling lists through the IVR.
Payment IVR’s
Automatically take payments from clients freeing up agent time and making your business 24/7/365.
Virtual Queue
Allow users to save their place in the queue and then receive an automated call back once they reach the front, providing your customers with both a great service and convenience.
Customisable Agent Notification
Our software allows you to set specific agent alerts when the call is delivered so that agents can quickly identify which queue the call was delivered from.
Easy Setup
Setup in minutes, amend in seconds. Quickly build IVR’s and amend on the fly, giving easy administration for your staff and reducing technical overheads. Simple, Clean and Clinical.
Case Study
Utilita were using an on-premises dialler solution for several years. This initially worked well for them, however over time they faced numerous challenges with their existing solution. Find out how Max Contact helped them overcome their problems.
Resources
Three-quarters of customer-facing workers facing imminent burnout
The year ahead: contact centre trends for 2022
Recruitment & retention in your contact centre – ebook
Why choosing a small ISV makes perfect business sense
How to reduce staff churn
