Inbound
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Take an in-depth look into our solutions and the benefits they can provide your business
The contact suite that works for you
With MaxContact’s feature rich, drag and drop IVR designer, you can quickly create and deploy inbound routing. Linked with our real time monitoring and targeting systems, you will be able to deliver a seamless experience to your customers.
Offering you a better by design solution!
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If you would like to find out a little bit more about what we do and the impact we have had across numerous industries, why not downlaod our sector related brochures.
We Work For You.
Your customers are important, our inbound channel allows for highly configurable IVRs, be it self service, CRM lookups, payment processing or simply matching callers to the agents most qualified to meet their needs. MaxContact can help you increase customer satisfaction, first call resolution and speed up how agents deal with time consuming calls.
Features You Will Love
That We Can Offer You.
Database Lookups
Link to external Databases to perform actions such as balance checks or next payment dates.
Add to DNC
Save agent interaction allowing users to automatically remove themselves from the calling lists through the IVR.
Payment IVR’s
Automatically take payments from clients freeing up agent time and making your business 24/7/365.
Virtual Queue
Allow users to save their place in the queue and then receive an automated call back once they reach the front, providing your customers with both a great service and convenience.
Customisable Agent Notification
Our software allows you to set specific agent alerts when the call is delivered so that agents can quickly identify which queue the call was delivered from.
Easy Setup
Setup in minutes, amend in seconds. Quickly build IVR’s and amend on the fly, giving easy administration for your staff and reducing technical overheads. Simple, Clean and Clinical.
Case Study
Utilita were using an on-premises dialler solution for several years. This initially worked well for them, however over time they faced numerous challenges with their existing solution. Find out how Max Contact helped them overcome their problems.
Resources
Remote working is here to stay, but can you really delight customers from anywhere?
FPE Capital have helped finance an acquisition of MaxContact
NHS call centres triage 950,000 COVID-19 enquiries
The most important question for call centre managers to ask
UK Healthcare Contact Centers move to secure, agile cloud platforms with MaxContact
