Inbound – MaxContact

The contact suite that works for you

With MaxContact’s feature rich, drag and drop IVR designer, you can quickly create and deploy inbound routing. Linked with our real time monitoring and targeting systems, you will be able to deliver a seamless experience to your customers.

Giving you piece of mind. We concentrate as much on the extras to make sure we provide the tools you need and how you need them.

Offering you a better by design solution!

Stability

We know up time is vital, with 99.999% up time across the platform, we understand stability is vital for you and your clients campaigns

Integration

With a rich set of API’s available and a development team with countless projects under their belt, no matter how demanding, we know we can make it work.

Compliance

Compliance has never been so important, it is at the forefront in everything we do. If compliance is high up your check list you can be sure we have you covered

We Work For You.

Your customers are important, our inbound channel allows for highly configurable IVRs, be it self service, CRM lookups, payment processing or simply matching callers to the agents most qualified to meet their needs. MaxContact can help you increase customer satisfaction, first call resolution and assist by dealing with unnecessary time consuming calls.

Increase in Satisfaction

85%

Increase in SLAs

91%

Reduction in AQT

17%

Features You Will Love.

What We Can Offer You:

Database Lookups

Link to external Databases to perform actions such as balance checks or next payment dates.

Add to DNC

Save agent interaction allowing users to automatically remove themselves from the calling lists through the IVR.

Payment IVR’s

Automatically take payments from clients freeing up agent time and making your business 24/7/365.

Virtual Queue

Allow users to save their place in the queue and then receive an automated call back once they reach the front, providing your customers with both a great service and convenience.

Customisable Agent Notification

Our software allows you to set specific agent alerts when the call is delivered so that agents can quickly identify which queue the call was delivered from.

Easy Setup

Setup in minutes, amend in seconds. Quickly build IVR’s and amend on the fly, giving easy administration for your staff and reducing technical overheads. Simple, Clean and Clinical.