How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Inbound Customer Engagement
Improve customer experience and boost agent productivity with our cloud-based contact centre software.
Increase agent efficiency and customer satisfaction
Improve first-contact resolution
Simple drag-and-drop IVR builder
Take PCI-compliant payments around the clock
Be There For Your Customers When They Need You Most.
Easily Automated Messages
Be better equipped for large call volumes and resolve simple queries using IVR technology, easily set up with our drag and drop functionality.
Skills-Based Routing
Resolve queries quickly by routing customers to the best agent based on skills matched with the customer’s needs.
Virtual Queue
Avoid customer frustration during busy periods by providing them with a queue position and calling them back when they reach the front.
Understand Call Drivers
See trends emerging as they happen; so you can react quickly and be on the pulse of your customers’ needs, driving efficiencies, protecting revenue and spotting opportunities for growth.
Inbound Engagement
Multiple Customer Conversations In The Channels Important To Them.
Handle Volume Efficiently
Meet the ever-growing demand for instant answers by handling large enquiry volumes digitally across live chat, SMS, WhatsApp, Facebook Messenger and email. Set the number of interactions and SLAs per channel for optimal agent activity.
Seamless Integrations
Access the most up-to-date customer information by integrating with your existing systems.
Agentless Payments
Allow customers to self-serve their payments using our IVR manager, freeing up agents for more complex queries.
Customer Transcriptions
Instantly provide your customers with post-contact aftercare. Our post-chat transcription can be configured to email the conversation details right after a chat ends.
“Retraining all of our staff was really straightforward”
Switching providers doesn’t have to be complex. Find out how insurance specialists, Compare My Insurance, seamlessly migrated to MaxContact and boosted agent productivity.
Know What’s Happening,
At A Glance.
Visualise Key Data
With dashboards, reports and wallboards. See those targets being hit and analyse data to improve efficiencies.
Customisable Dispositions
Create result codes allowing agents to move on quickly whilst providing the information you need for reporting.
Quality Assurance
Live monitoring, coaching, whispering and barge functionality, plus unlimited recording.
Complete Auditing
A full log of who did what within the system, in any area at any time for transparency and accountability.
Learn more about inbound customer engagement
For inbound call centres, and contact centres, inbound customer engagement is all about the experience a customer has had when they’ve reached out for help or to purchase your service or product. Learn how inbound can work for you and your customers.
Download Inbound customer engagement brochure
To find out more about MaxContact’s inbound customer engagement tools. Fill in your details below and we’ll email you a copy right away.
