Inbound - MaxContact

Inbound

Book a free trial and experience how our solutions can start revolutionising your business

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Take an in-depth look into our solutions and the benefits they can provide your business

The contact suite that works for you

With MaxContact’s feature rich, drag and drop IVR designer, you can quickly create and deploy inbound routing. Linked with our real time monitoring and targeting systems, you will be able to deliver a seamless experience to your customers.

Offering you a better by design solution!

Stability

We know up time is vital, with 99.999% up time across the platform, we understand stability is vital for you and your clients campaigns

Integration

With a rich set of API’s available and a development team with countless projects under their belt, no matter how demanding, we know we can make it work.

Compliance

Compliance has never been so important, it is at the forefront in everything we do. If compliance is high up your check list you can be sure we have you covered

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    Download Brochure

    If you would like to find out a little bit more about what we do and the impact we have had across numerous industries, why not downlaod our sector related brochures.

      We Work For You.

      Your customers are important, our inbound channel allows for highly configurable IVRs, be it self service, CRM lookups, payment processing or simply matching callers to the agents most qualified to meet their needs. MaxContact can help you increase customer satisfaction, first call resolution and speed up how agents deal with time consuming calls.

      Increase in Satisfaction
      85%
      Increase in SLAs
      91%
      Reduction in AHT
      17%

      Features You Will Love

      That We Can Offer You.

      Database Lookups

      Link to external Databases to perform actions such as balance checks or next payment dates.

      Add to DNC

      Save agent interaction allowing users to automatically remove themselves from the calling lists through the IVR.

      Payment IVR’s

      Automatically take payments from clients freeing up agent time and making your business 24/7/365.

      Virtual Queue

      Allow users to save their place in the queue and then receive an automated call back once they reach the front, providing your customers with both a great service and convenience.

      Customisable Agent Notification

      Our software allows you to set specific agent alerts when the call is delivered so that agents can quickly identify which queue the call was delivered from.

      Easy Setup

      Setup in minutes, amend in seconds. Quickly build IVR’s and amend on the fly, giving easy administration for your staff and reducing technical overheads. Simple, Clean and Clinical.

      Case Study

      Utilita were using an on-premises dialler solution for several years. This initially worked well for them, however over time they faced numerous challenges with their existing solution. Find out how Max Contact helped them overcome their problems.

      utilita-white

      Resources

      View our selection of White Papers & Downloads

      United Kingdom

      PHONE 0330 159 6570

      ADDRESS City View House, 5 Union Street,
      Manchester, M12 4JD

      EMAIL info@maxcontact.com

      Australia

      PHONE 0753294785

      ADDRESS P.O. Box 627, Mooloolaba, Queensland 4557

      Send Us A Message!

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