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AI Speech Analytics to understand the 'why' behind every call

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Our products > Features > Automated Dialling > Preview Dialling

Maximise staff efficiency with preview dialling.

Helping your teams make more informed, prepared calls.

What is a Preview Dialler?

A preview dialler is an outbound dialling method enabling staff to preview customer profiles before the call is placed. Information about contacts can be displayed before the call is made, allowing your teams to review historical interactions and plan calls for the optimum call time.

Benefits of a Preview Dialler

Improved staff efficiency

Teams are able to make informed decisions before making calls, saving time and increasing success rates. Calls can be scheduled to allow you and your team to review previous conversations and plan the call before being placed.

Quality over quantity

With a more paced approach, preview dialling is perfect for calls focused around quality over quantity. This dialling method is ideal for sensitive calls or campaigns in need of a little more consideration.

No dropped calls

When an agent indicates availability, information about the next call is sent to the agent for preview. After a set amount of time -say, one minute – the number is automatically dialled. This eliminates the potential of dropping calls through the dialling process.

Improved customer engagement

As your teams are equipped with comprehensive information about a contact before each call, they are able to create more informed and personalised connections, increasing customer engagement.

See preview dialling in action

Book your free demo today!

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Why MaxContact’s Preview Dialler Solution?

Want to know more?

Download our outbound customer engagement brochure to find out more about what we do and how we can help your business.

What are the different dialling methods?

Predictive dialling

  • The fastest dialling method.
  • Back-to-back calls maximise your team’s time.
  • Great for working through large data sets or supporting high-volume sales campaigns.

Progressive dialling

  • Instant and automatic dialling – relatively fast.
  • Only dials a number when a team member is ready for the call.
  • Perfect for working through current customer campaigns.

Ready to evolve your communications?

Request a free-of-charge demo of our preview dialler and outbound engagement software by clicking the button below.

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