How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
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Maximise staff efficiency with preview dialling.
Helping your teams make more informed, prepared calls.
What is a Preview Dialler?
A preview dialler is an outbound dialling method enabling staff to preview customer profiles before the call is placed. Information about contacts can be displayed before the call is made, allowing your teams to review historical interactions and plan calls for the optimum call time.
Benefits of a Preview Dialler
Improved staff efficiency
Teams are able to make informed decisions before making calls, saving time and increasing success rates. Calls can be scheduled to allow you and your team to review previous conversations and plan the call before being placed.
Quality over quantity
With a more paced approach, preview dialling is perfect for calls focused around quality over quantity. This dialling method is ideal for sensitive calls or campaigns in need of a little more consideration.
No dropped calls
When an agent indicates availability, information about the next call is sent to the agent for preview. After a set amount of time -say, one minute – the number is automatically dialled. This eliminates the potential of dropping calls through the dialling process.
Improved customer engagement
As your teams are equipped with comprehensive information about a contact before each call, they are able to create more informed and personalised connections, increasing customer engagement.
See preview dialling in action
Book your free demo today!
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
Why MaxContact’s Preview Dialler Solution?
Tailored Solution
We work with you and your teams to ensure your software meets your business requirements both through the set-up process and your contract lifetime. Over 50% of our feature updates last year were requested by our customers, proving we work with our customers to make sure our software grows and scales as you and your businesses do.
Dedicated Account Manager
With your own dedicated contact at MaxContact, we truly work as an extension of your team. With a customer satisfaction rating of over 97%, our UK-based support team care about your business goals and objectives as much as you do – giving you the tools and support to help you achieve them.
In-house developers
We’re proud to have our own in-house team of developers and experts creating our own software to meet the demands of the market and our customers. We have the expertise in-house to develop our own new features and updates: as well as help troubleshoot any bespoke customer requests.
Secure, Trusted and Compliant
Unlike some alternative providers who rely on unreliable third-party open-source programs, our cloud software is hosted with Microsoft Azure: one of the most secure providers in the world. With more than 40 data centres across the globe and over 3,500 cyber security experts – we’re confident our customer data is protected.
Want to know more?
Download our outbound customer engagement brochure to find out more about what we do and how we can help your business.
Download Outbound customer engagement brochure
To find out more about MaxContact’s outbound customer engagement platform. Fill in your details below and we’ll email you a copy right away.
What are the different dialling methods?
Predictive dialling
- The fastest dialling method.
- Back-to-back calls maximise your team’s time.
- Great for working through large data sets or supporting high-volume sales campaigns.
Progressive dialling
- Instant and automatic dialling – relatively fast.
- Only dials a number when a team member is ready for the call.
- Perfect for working through current customer campaigns.
Ready to evolve your communications?
Request a free-of-charge demo of our preview dialler and outbound engagement software by clicking the button below.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.