How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Maximise Staff Efficiency with Preview Dialling
Helping your teams make more informed, prepared calls.
What is Preview Dialling?
Preview dialling is an outbound auto dialling method enabling staff to preview customer profiles, providing information about contacts before the call is made.
How does preview dialling work?
When an agent indicates their availability, information about the next call is sent to the agent for preview. After a set amount of time the number is taken from the system and automatically dialled. The purpose of this delay is to let the agent prepare for the call and to review historical interactions and plan calls for the optimum call time.
Benefits of Preview Dialling
Improved staff efficiency
Teams can make informed decisions before making calls, saving time and increasing success rates. Calls can be scheduled, allowing your team to review previous conversations and plan the call on a call list before being placed.
Quality Over Quantity
With a more paced approach, preview dialler software is perfect for calls focused on quality over quantity. This dialling method is ideal for sensitive calls or campaigns that need more consideration.
No dropped calls
| When an agent indicates availability, information about the next call is sent to the agent for preview. After a set amount of time, the number is automatically dialled. This eliminates the potential for dropping calls during the dialling process. |
Improved customer engagement
As your teams are equipped with comprehensive information about a contact before each call, they can create more informed and personalised connections, increasing customer engagement.
Who uses predictive dialling?
Preview diallers are particularly helpful in outbound call centres when the reason for the call is complex or sensitive. That could be a debt resolution call, or a call responding to a customer complaint. Agents get to rehearse answers and tighten scripts before the call is connected.
Why Choose MaxContact’s Preview Dialling Solution?
- Dedicated Account Manager: With your own dedicated contact at MaxContact, we work as an extension of your team. Our UK-based support team, with a customer satisfaction rating of over 97%, is committed to your business goals.
- In-House Developers: Our expert in-house developers create bespoke software solutions to meet market demands and customer service needs. We innovate continuously and address any bespoke customer requests.
- Secure, Trusted, and Compliant: Hosted on Microsoft Azure, our cloud software ensures top-tier security. With over 40 data centres globally and 3,500+ cybersecurity experts, your data is always protected.
- Tailored Solutions: We tailor our software to meet your business requirements throughout the setup process and your contract lifetime. Over 50% of our feature updates are customer-requested, ensuring our software evolves with your business.
Why MaxContact’s Preview Dialler Solution?
Tailored Solution
We work with you and your teams to ensure your software meets your business requirements both through the set-up process and your contract lifetime. Over 50% of our feature updates last year were requested by our customers, proving we work with our customers to make sure our software grows and scales as you and your businesses do.
Dedicated Account Manager
With your own dedicated contact at MaxContact, we truly work as an extension of your team. With a customer satisfaction rating of over 97%, our UK-based support team care about your business goals and objectives as much as you do – giving you the tools and support to help you achieve them.
In-house developers
We’re proud to have our own in-house team of developers and experts creating our own software to meet the demands of the market and our customers. We have the expertise in-house to develop our own new features and updates: as well as help troubleshoot any bespoke customer requests.
Secure, Trusted and Compliant
Unlike some alternative providers who rely on unreliable third-party open-source programs, our cloud software is hosted with Microsoft Azure: one of the most secure providers in the world. With more than 40 data centres across the globe and over 3,500 cyber security experts – we’re confident our customer data is protected.
Want to know more?
Download our outbound customer engagement brochure to find out more about what we do and how we can help your business.
Download Outbound customer engagement brochure
To find out more about MaxContact’s outbound customer engagement platform. Fill in your details below and we’ll email you a copy right away.
What Are the Different Dialling Methods?
As well as Preview dialling, we also offer progressive and predictive diallers.
- Predictive dialling is the fastest dialling method
- Back-to-back calls maximise your team’s time
- Great for working through large data sets or supporting high-volume sales campaigns
- Progressive dialling is instant and automatically dials
- Only dials a number when a team member is ready for the call
- A progressive dialer is perfect for working through current customer campaigns
Ready to evolve your communications?
Request a free-of-charge demo of our preview dialler and outbound engagement software by clicking the button below.