How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Omnichannel Contact Centre Software
Deliver seamless customer experiences across voice, chat, email, SMS, WhatsApp and social media.
Provide a better customer experience
Increase agent efficiency and ease of work
Save time and say goodbye to juggling systems
Integrate with your CRM and existing systems
Boost contact and conversion rates with AI and automation
Meet Your Customers Where They Are.
Phone, Chat, Email, Messages and Social Media
Meet the ever-growing demand for instant answers with our seamlessly connected, multi-channel contact centre platform. Connecting you with your customers like never before.
Seamless Integrations
Access the most up-to-date customer information by integrating with your existing systems.
Intelligent Agent Routing
Connect customers to agents they’ve spoken with previously or match to agents based on their skills.
Improve Agent Performance
Compare agent performance, replicate success, and refine training plans with data-driven insights.
Omnichannel Engagement That Delivers
Have Meaningful Conversations With Advanced Outbound Dialling.
Predictive, Progressive & Preview Dialling
Our trio of quick-dialling capabilities combined with our undroppable algorithm and answer machine detection are the foundations for successful campaigns.
Contact Prioritisation
Puts those all-important calls at the top of your list for increased campaign success rates.
Bespoke Scripting
Personalised, real-time updated scripts, with the ability to display different scripts for different customers all in the same interface.
Un-Droppable Algorithm
Hit your targets, remain compliant and provide a positive customer experience with MaxContact’s un-droppable algorithm.
“Retraining all of our staff was really straightforward”
Switching providers doesn’t have to be complex. Find out how insurance specialists, Compare My Insurance, seamlessly migrated to MaxContact and boosted agent productivity.
Always Ready To Serve.
Drag & Drop IVR Solutions
Be better equipped for large call volumes and resolve simple queries without needing an agent using IVR technology, easily set up with our drag and drop functionality.
Skill-Based Routing
Resolve queries quickly by routing customers to the best agent based on skills matched with the customer’s needs.
Virtual Queue
Avoid customer frustration during busy periods by providing them with a queue position and calling them back when they reach the front.
Drag & Drop Scripting
Create and edit scripts easily with our drag and drop editor.
Dial. Speak. Disposition. Repeat.
Let your agents deal with your customers, not your dialler.
Designed with agents, for agents – it’s intuitive and functional for more speed and improved accuracy.
Contact Hub removes distractions so your agents can focus on what matters.
Secure as Standard
PCI Compliant, ISO 9001 & ISO/IEC27001 Accredited to Ensure Security.
Roles and Permissions
Roles and permissions create restricted access where required. All payments are PCI-DSS compliant with Agent Safe Pay.
Analyse and Improve
Visualise key data with dashboards, reports and wallboards. See those targets being hit and analyse data to improve efficiencies and scale.
Seamless Integrations
Robust, secure, and compliant integration architecture ensures effortless data flow and connectivity, supporting both standard and custom integrations for seamless growth.
Experience MaxContact
Request a Customised Demo
- 30-minute no pressure discussion
- See how our solution can work for you
- Speak with a contact centre expert
- See all the features suitable for your goals
Explore All Call Centre Solutions
Work Better With Omnichannel Customer Engagement
When customers can get in touch in the way they want, better conversations happen. Omnichannel offers the same excellent experience no matter the channel. Learn how omnichannel customer engagement can help your teams to work more effectively, streamline workloads and achieve goals.
Download Omnichannel customer engagement brochure
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