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Blog & Insights

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Categories:

Channel

10 Apr 2024

Unlocking ROI Through the MaxContact CCaaS Partner Programme

Businesses operating in the channel thrive by recommending the right solutions to their customers, based on business needs. Their reputations and revenue streams rely on having the right products on hand to help their clients reduce costs, improve outcomes or increase efficiency. For communications experts or technology businesses, a Contact Centre as a Service (CCaaS)...

Channel

08 Apr 2024

Optimising Outbound Campaigns with MaxContact CCaaS: A Partner’s Guide  

Outbound campaigns are an integral part of any company’s marketing and sales strategy. They can also be used for other reasons, such as after sales service, market research, collecting payments, confirming appointments and a host of other ways outbound features can transform customer experience.  In essence, an outbound campaign involves a business actively contacting potential...
MaxContact Training Team showing their customer engagement platform during a customer demo

Channel

21 Mar 2024

Beyond basic call routing: Why UCaaS isn’t enough for complex contact centres 

Unified communication platforms have revolutionised internal communications and collaboration but are too limited for contact centres  Long before the pandemic, Unified Communications as a Service (UCaaS) platforms became the communication tool for businesses across industries and sectors. Today, the global UCaaS market is worth around US$36 billion and is projected to almost treble by 2032.  ...

Channel

04 Mar 2024

MaxContact Announces Partner Programme: Empowering Resellers to Capture the Booming CCaaS Market

Manchester, UK – 04/03/2024 – MaxContact, a leading contact centre software provider, announced its plans to achieve double-digit growth by launching an indirect partner model. Aimed at supporting telecoms resellers, the model will allow partners to bridge their technology-capability gap by tapping into the rapidly growing contact centre market with a flexible, feature-rich, and competitively...

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