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Dialler

Blog & Insights

Read the latest on making smart conversations happen in your contact centre.

Categories:

Man holding phone

Dialler

29 Aug 2024

A Guide to Answering Machine Detection (AMD)

Imagine this: you’re running an outbound call campaign, and 5% of your calls go unanswered. Well, according to our recent benchmark report, this is the reality for 29% of call centres. That’s a lot of wasted time and effort for your agents, not to mention a frustrating experience for potential customers. This is where Answering...

Dialler

30 Jul 2024

What is Contact Centre as a Service (CCaaS)? 

Delivering Exceptional Customer Service in the Cloud. Customer expectations are at an all-time high and your contact centre is undoubtedly feeling the pressure. When communicating with companies, customers demand availability across multiple channels, and they want quick, efficient service.  Traditional on-premise call centres with their siloed operations and limited multichannel options, may find themselves struggling...

Dialler

08 Apr 2024

The Best Contact Centre Software Solutions  

For many businesses, delivering exceptional customer service – whether it be face-to-face or over the phone – is no longer a differentiator, it’s a necessity.  But keeping pace with evolving customer expectations can be daunting. Today’s customers expect seamless, omnichannel interactions across various touchpoints, from voice calls and emails to social media and chat platforms. ...
From Sales to Service: How Dialler Software Transforms Customer Experience

Dialler

25 Aug 2023

How Dialler Software Can Transform Customer Experience

Most companies don’t offer unique products or services, and there are few monopolies in modern commerce. So how do businesses compete? On quality, price and customer experience.  In the commoditised world of the contact centre, it’s customer experience that often provides the real point of difference. Satisfied customers drive growth and profit. That’s why two-thirds...
5 Must-Have Dialler Features You Need In Your Outbound Call Centre

Dialler

25 Aug 2023

5 Must-Have Dialler Features You Need In Your Outbound Call Centre 

A dialler (or auto-dialler) is one of the most important pieces of technology in any contact centre. A good one is your outbound team’s secret weapon, allowing agents to have more of the conversations that make a difference.  There are various kinds of dialler, but they all automate the task of placing calls to customers....

Dialler

24 May 2023

Which dialling mode is right for a call centre campaign?

Which is the best dialling mode? There isn’t a simple answer, because it depends on the use case. The right dialling mode is the one that best meets the requirements of a particular campaign or customer demographic. A dialler is simply a piece of software that automatically places calls to customers, but it can do...

Dialler

02 May 2023

What Are Demystifying Diallers?

The dialler is one of the most important pieces of infrastructure in any call centre. The right dialler lets you communicate with customers and clients in the right way, while adding speed and efficiency to your contact centre operations. Modern call centre diallers can also help you with quality assurance, regulatory compliance and strategic decision...

Dialler

13 Oct 2021

The balancing act: Increase your contact centre productivity and stay compliant

Sports coaches talk about marginal gains, and how lots of small changes can add up to the difference between winning and losing in a tight contest. But if Gareth Southgate found a new strategy that would boost his team’s performance by 200-300%, he’d jump at the chance. That’s the level of improvement delivered by outbound...

Dialler

02 Mar 2021

A leaders guide to moving to a cloud call dialler solution

After the events of the last few years, contact centre and IT leaders are looking at their contact centre technology and asking if it could be improved. The shift from onsite to more remote and hybrid working arrangements emphasised the advantages of cloud-based solutions in all sorts of areas, and contact centre software was no...

Compliance and Regulations

14 Jan 2020

What Ofcom regulations really mean: A quick guide 

Industry regulator Ofcom produces regulations around what contact centres can and can’t do when it comes to automatic dialling.  The regulations can be confusing, having undergone numerous iterations over many years. On top of that, there is no single source of truth – there isn’t even a complete version of all the regulations in one...

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