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MaxContact and TForge announce strategic partnership dedicated to transforming contact centre productivity in the South African market  

MaxContact partners with TForge, a leading contact centre software provider in South Africa, to deliver enhanced omnichannel customer experiences.

Manchester, UK. 13.03.2024 – MaxContact, a provider of cloud-based contact centre solutions, today announced its partnership with TForge, a leading software provider with a deep understanding of contact centres, with a large customer base in South Africa. This collaboration will enable TForge to provide its clients with a true omnichannel experience and enhance its ability to deliver outstanding customer experiences across all interaction channels.

TForge, established in 2013, boasts a proven track record of success in a range of industries but has vast experience in working with debt collection and financial services organisations. With its commitment to providing cutting-edge technology to maximise its client’s productivity, TForge has earned a reputation for providing clients with the solutions they need to differentiate their offerings and improve business performance.

By partnering with MaxContact, TForge will gain access to MaxContact’s cloud-based contact centre technology, integrated with their own solutions to provide their clients with a unique solution for the South African market.

This partnership will unlock new capabilities, including:

  • True omnichannel: Seamless integration between voice and digital channels in a single interface, improving both customer and agent experience.
  • Advanced outbound features: Delivering conversation outcomes and customer insights to generate more revenue, compliantly.
  • Real-time and historical business intelligence: Allowing Tforge’s clients to make proactive decisions that improve performance.

“We are thrilled to partner with TForge and support their journey towards providing market-leading technology within the contact centre industry in South Africa,” said Richard Coward, Enterprise and Strategic Partner Director at MaxContact. “This partnership is not just based on us providing a software solution. For us, it’s about working with a company that matches our values, has a passion for providing excellent service and delivers solutions which solve customers’ problems and adds value to their business. Working together will transform both of our businesses and is the start of a long-term partnership which will continually evolve over the coming years.”

“When we teamed up with Ben Booth, the CEO, and Richard Coward, it immediately became clear that we had found a company that shared our values and aspirations,” said Francois Van Der Mewe, CEO at TForge. He also added, “The innovative and forward-thinking approach of the MaxContact team perfectly aligns with our own, and we’re confident that our partnership will revolutionise the contact centre industry. Our shared culture of excellence and commitment to solving real customer challenges with our cutting-edge innovation sets us apart from the competition. We’re both determined to go above and beyond to serve each other and, more importantly, our customers. Together, we’re greater than the sum of our parts, and we’re excited to lead the way in omnichannel contact centre technology.”

About MaxContact:

MaxContact is the best cloud contact centre platform for delivering conversation outcomes and customer insights to generate more revenue – compliantly. Our cloud-based contact centre platform allows you to have more productive conversations and automatically connects the right people for better call outcomes.  MaxContact has unrivalled outbound dialling capabilities as well as inbound and omnichannel functionality, plus advanced reporting.

About TForge:

TForge is a leading performance-enhancing contact centre technology provider, serving almost 400 contact centre clients with a total of over 35,000 agents. Our Executive Management Team comprises industry experts who have owned and managed large contact centres, giving us a unique perspective in addressing the actual challenges faced by our clients. Relentless innovation is then at the heart of our team to solve these ever-increasing performance challenges. Our flagship product, OmniSense, developed by MaxContact, is supported by various other advanced products and services that boost productivity, drive strategic outcomes, improve customer experience, and empower agents. Find out more about TForge here.

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