We are thrilled to share that MaxContact, a leading provider of Contact Centre as a Service (CCaaS) solutions, has been recognised as one of the top CCaaS vendors for 2023 by CX Today.
CX Today explains, “Today, customer experience is the most important battleground on which companies can compete. More than anything else, the experiences companies give to their customers determine whether they’ll capture leads, retain clients, and inspire brand loyalty.
The contact centre exists at the heart of any strong CX strategy, ensuring teams can connect with customers across a range of channels, track data, and deliver exceptional service. In today’s evolving landscape, CCaaS, or “Contact Centre as a Service” solutions have grown increasingly popular. Not only do these agile platforms allow organizations to evolve rapidly with new tools and features, but they ensure teams can continue to operate productively in the age of hybrid and remote work.
Today, the CCaaS market is rapidly growing, accelerating towards a projected value of $15.07 billion by 2029.”
MaxContact’s CEO, Ben Booth, expressed his excitement about this recognition, “Being included as one of the top CCaaS vendors for 2023 is a testament to the hard work and dedication of our team. At MaxContact, we are passionate about providing organisations with the tools they need to deliver exceptional customer experiences. This recognition motivates us to continue innovating and driving positive outcomes for our customers.”
An introduction to MaxContact
MaxContact is a customer engagement software platform that drives impact, conversions, and smarter customer experiences. We believe that with the combination of the right people and powerful technology, we can make a difference. That’s why, every day, we’re committed to improving the lives of those that interact through our engagement platform.
Our founders worked together for over ten years at a contact centre solution reseller. They saw organisations become increasingly frustrated with providers that over-promised and under-delivered on features, support, and resilience. Determined to enhance the employee and customer experience, MaxContact was formed. Since then, the business has become one of the fastest-growing contact centre specialists in the UK.
From inbound and outbound to blended and omnichannel, our intuitive software makes customer engagement effortless. Our highly customisable and scalable solution is perfect for businesses with complex requirements and can easily scale as your business grows.
At MaxContact, customer experience is at the heart of everything we do. Find out more about us here.