Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

Why MaxContact?

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

Free Audit

Our free performance audit can help you unlock the full potential of your contact centre.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

MaxContact’s quarterly update – Q2

In this blog we take a look back at what was another memorable quarter at MaxContact. Read on to find out about our sponsored Snowdon hike, which business awards we’ve been shortlisted for, our social activities and much more in 2022’s second quarter.

What’s new at MaxContact?

Snowdon Hike

In May, some of the MaxContact team hiked Snowdon in Wales to raise money for Cancer Research UK. Thank you to everyone who took part on the day and who donated to support our team and raise money for a worthy cause. We raised almost £6000, so a big well done to everyone!

Awards

We’re delighted that MaxContact is in the Top 50 fastest growing technology companies for the second year running in the Northern Tech Awards 2022. Thank you to all our customers and the team at MaxContact, it wouldn’t be possible without you!

Our CEO, Ben Booth, was shortlisted as a regional finalist in the EY Entrepreneur Of The Year 2022 UK programme. Find out more here.

Product

In Q2 we launched a number of new features in our customer engagement platform, including…

Employee wellbeing – Help to improve your team’s health and wellbeing wherever they’re working with our new employee wellbeing feature.

Canned responses – Reduce your response times to customers and cut out repetitive work for your team with omnichannel canned responses. Find out more here.

Facebook Messenger & WhatsApp – We added new digital channels for outbound and inbound communication. Discover more about our omnichannel solution, here.

Barnabus

As part of our ongoing support for homeless charity Barnabus, two volunteers from the MaxContact team, Boland and Kayleigh, spent a morning helping out at Barnabus’ support centre. They spent their time helping in the kitchens serving food and in the shower area handing out clothing.

Boland said “Volunteering at Barnabus was awesome! With a modest, tight knit community and smiles all round, it was a great way to recharge my batteries while actually making a difference for the day. Would recommend it to everyone!”. Great work Boland and Kayleigh!

Pride Month 🌈

We celebrated Pride Month throughout June at the MaxContact office!

Happy Hour 🍸

Our teams enjoyed a few evenings out in Manchester throughout Q2.

New starters

We welcomed a number of new starters into the business, across marketing, support and development, including Matt Yates, our new VP of Engineering.

Keep up to date with what’s happening at MaxContact by following us on LinkedIn, or take a look back at what we got up to in quarter one.

Explore more blogs

News

13 Mar 2024

MaxContact and TForge announce strategic partnership dedicated to transforming contact centre productivity in the South African market  

MaxContact partners with TForge, a leading contact centre software provider in South Africa, to deliver enhanced omnichannel customer experiences. Manchester, UK. 13.03.2024 – MaxContact, a provider of cloud-based contact centre solutions, today announced its partnership with TForge, a leading software provider with a deep understanding of contact centres, with a large customer base in South...

Channel

04 Mar 2024

MaxContact Announces Partner Programme: Empowering Resellers to Capture the Booming CCaaS Market

Manchester, UK – 04/03/2024 – MaxContact, a leading contact centre software provider, announced its plans to achieve double-digit growth by launching an indirect partner model. Aimed at supporting telecoms resellers, the model will allow partners to bridge their technology-capability gap by tapping into the rapidly growing contact centre market with a flexible, feature-rich, and competitively...