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MaxContact builds on record year of growth with new VP of Engineering

We’re pleased to announce a key new appointment to our senior team following an unprecedented period of growth!

In 2021 our rapid growth saw us become one of the fastest-growing contact centre specialists in the country. We saw record sales across the year, with a 45% growth in subscription revenue in 2021, while we also doubled our headcount from 30 to 60 staff.  We were also named one of the North’s top 50 fastest growing tech companies in the Northern Tech Awards 2021. 

Matt Yates joins the business as VP of Engineering to lead the tech team in developing innovative new solutions and create a market-leading customer engagement platform, as well as discovering new areas for business growth. Matt brings over 20 years industry experience growing and developing engineering departments, most notably for Ivanti (formerly AppSense), where he helped grow the company from £20m – £100m in annual revenue in just five years. 

Ben Booth, CEO of MaxContact said: “My co-founders and I set up MaxContact because we saw first-hand the frustrations organisations experienced in this industry with solutions over-promising and under-delivering on features, support and resilience. With Matt at the helm of our engineering team, I’m excited to see us develop even more features and technologies that continue to improve the lives of people that interact through engagement platforms. 

“We have big dreams to continue our rapid growth and transform the industry in 2022 and beyond and with people like Matt on board, we’ll continue to make the business be a force for good not only for our people and our organisation, but for the wider industry.” 

Matt Yates, VP of Engineering at MaxContact, said: “It’s fantastic to be joining MaxContact at such an exciting time for the business. I’m really passionate about using technology to help people find better ways of working, which chimes well with the values at the heart of the business. The team they’ve built is really special and I’m looking forward to bringing my experience in enterprise IT to help continue growing the company into an industry leading scale-up, all by putting people first.” 

Find out more about MaxContact, here.

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MaxContact Supports the UKNCCA

Industry Insights

18 Jan 2024

MaxContact demonstrates commitment to the contact centre industry by supporting the UKNCCA 2024

Manchester, UK – 18th January 2023 – MaxContact, a leading UK-based customer engagement software provider, announced its support of the UKNCCA 2024, an award programme recognising contact centre talent in the UK. Organisers, the CCMA (Call Centre Management Association), have added several new categories to the awards, including Sales Team Manager of the Year, Most...