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0330 159 6570

Book demo

How MaxContact makes customer engagement easier

- Outbound

- Omnichannel

- Inbound

- Analytics, AI & Optimisation

Al the features you need for smarter customer engagement

Spokn AI

AI Speech Analytics to understand the 'why' behind every call

How MaxContact can help you get ahead in your sector

Achieve goals and targets, whatever your team’s priorities

Find out how MaxContact helps businesses like yours.

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

How MaxContact can help you get ahead in your sector

- Blogs & Insights

- Brochures & Research

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

Resources > Blogs & Insights

Blog & Insights

Read the latest on making smart conversations happen in your contact centre.

Categories:

Your Team

01 Apr 2022

Stress awareness month: why organisations with contact centres should take stress seriously

National Stress Awareness Month, run by the Stress Management Society every April, is dedicated to raising awareness of the modern stress epidemic and aims to help everyone find ways to cope with the pressures of daily life. This year the theme of the month is ‘Community’, highlighting the importance of social cohesion to our mental…

News

22 Feb 2022

MaxContact has evolved.

Things have changed a bit at MaxContact. As you may have noticed, we’ve completely revamped our website and brand. We think they’re clearer, cleaner, and better reflect who we are and how far we’ve come. But why have we done it? We’ve come a long way… Our old website and brand have served us well…

News

18 Feb 2022

Making a difference at MaxContact

Before the pandemic, employees at MaxContact would meet regularly outside of the 9-5, for informal get togethers, team nights out and other social occasions. We also used to support charities together, whether that meant volunteer days or fundraising events. Of course, all that changed a bit during the pandemic. We had virtual quizzes and distanced…

Your Team

17 Jan 2022

Three-quarters of customer-facing workers facing imminent burnout

Workers in customer-facing roles across the UK are facing burnout after months of being overworked and underappreciated, with no prospect of career progression. That’s according to our new study, Customer Engagement Burnout1, which surveyed 750 UK workers in customer-facing roles, including contact centre agents and those whose jobs regularly involve talking to customers over the…

Industry Insights

17 Nov 2021

Why choosing a small ISV makes perfect business sense

In the 1970s, big players in the burgeoning computer industry coined the phrase FUD. It stands for Fear, Uncertainty and Doubt, and it’s what behemoths like IBM tried to sow in the minds of customers in relation to plucky young upstarts like Microsoft and Apple. It’s fair to say that the FUD strategy didn’t work…

Industry Insights

15 Nov 2021

How to reduce staff churn

They’re calling it the “Great Resignation”, a new wave that, since the pandemic, has seen more employees considering switching jobs or even changing careers altogether. For many, Covid-19 proved a watershed moment. Lockdown gave them time to re-evaluate their lives and – in some cases – they came to the conclusion that where they are right…

Dialler

13 Oct 2021

The balancing act: Increase your contact centre productivity and stay compliant

Sports coaches talk about marginal gains, and how lots of small changes can add up to the difference between winning and losing in a tight contest. But if Gareth Southgate found a new strategy that would boost his team’s performance by 200-300%, he’d jump at the chance. That’s the level of improvement delivered by outbound…

Industry Insights

27 Sep 2021

One in five firms admit to using secret spy software

Remote working has presented various challenges over the past 18 months. From adapting to working alone, to trying to create a work life balance when your workspace is suddenly in your living room. For managers, it’s also presented new challenges in terms of how to manage a workforce remotely, keeping staff motivated and morale high….

Finance

13 Sep 2021

How to serve vulnerable customers

As the cost of living crisis continues and bills continue to soar, contact centres are facing an increase in vulnerable customers who are seeking support. Now more than ever, it’s crucial that these customers are able to easily receive the correct support and that contact centre teams are prepared for potentially difficult and distressing conversations….

Finance

17 Aug 2021

The real cost of not having a payment IVR for credit and collections

A few years ago, IVRs (Interactive voice response) were not much loved by consumers, and even today, poorly implemented systems can leave callers fuming on the other end of the phone. But as customers have got more used to talking to technology (think Alexa, Google Assistant and more), and IVR systems have got more sophisticated,…

Industry Insights

12 Aug 2021

Complaints at an all-time high – here’s what to do about them

Customer satisfaction is intrinsically linked to strong business performance. In today’s world, customers have more power than ever and are able to share their experience with your business in a variety of ways – from online reviews to social media and beyond. This is great, if they’re talking about your organisation in a positive light,…

Industry Insights

29 Jul 2021

Stop it, we’re sick of the ‘Covid’ excuse

Since March 2020, how many times have you heard ‘due to Covid, we can’t do x, y and z’ or ‘there’s a delay due to Covid’? More than a handful, we bet, and over a year on, the excuse is starting to wear thin. Whilst Covid and its restrictions have seriously impacted people and businesses, UK consumers are fed up with brands STILL using Covid as an excuse for poor…

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