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Contact Centre Software

How MaxContact makes customer engagement easier

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Al the features you need for smarter customer engagement

- Automated Dialling

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Spokn AI

AI Speech Analytics to understand the 'why' behind every call

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Why MaxContact?

Why MaxContact?

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

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Resources > Blogs & Insights

Blog & Insights

Read the latest on making smart conversations happen in your contact centre.

Categories:

Your Team

07 Jul 2021

Are you about to lose your team?

Tipped to be the next big business challenge, keeping hold of your talented team members should be at the top of your agenda. According to a recent study, 74% of employees stayed in their current jobs purely out of security during the financial uncertainty of the pandemic. So, whilst the realisation for many staff sinks in, the last 18 months has been a case of…

Your Team

15 Jun 2021

Keep contact centre agents happy post-pandemic with WFH opportunities

One hallmark of the past 12 months has been the immediate shift to working from home (WFH) for the vast majority of people in clerical, administrative and office jobs, in order to support the commitment to maintaining social distance as much as possible. The emergence from lockdown will take time, even with the rollout of…

Analytics and Optimisation

10 Jun 2021

Speech analytics in contact centres: Turning conversations into insights

What is speech analytics? Call centre speech analytics uses technology to analyse recorded phone conversations between call centre agents and customers. AI powered speech analysis helps to identify trends, patterns and areas for improvement in customer service, agent performance and overall contact centre operations. Speech analytics isn’t a new thing. In fact, it’s been around…

Analytics and Optimisation

19 Mar 2021

We’ve integrated award-winning speech analytics to help businesses improve customer experience and reduce churn

We’ve integrated Avoira’s award-winning voice analytics solution, Xdroid, to help businesses create more satisfying customer experiences. Avoira’s speech analytics accurately QA checks every single conversation, at mass scale, with market-leading accuracy. It provides insight to a business on all customer and agent conversations, using Machine Learning and Artificial Intelligence to score agent performance automatically, measure…

Dialler

02 Mar 2021

A leaders guide to moving to a cloud call dialler solution

After the events of the last few years, contact centre and IT leaders are looking at their contact centre technology and asking if it could be improved. The Covid pandemic emphasised the advantages of cloud-based solutions in all sorts of areas, and contact centre software was no exception. Cloud vs. on-premise contact centre software You…

News

22 Feb 2021

SaaS finance specialist Alec Kemp joins MaxContact to help drive high growth phase

New FD joins from a major contact centre software rival, bringing a wide experience of high growth businesses and a history of SaaS success Contact centre software specialist MaxContact has appointed Alec Kemp as Finance Director to steer the business through a period of rapid private-equity backed growth. Alec was previously FD of the UK…

Industry Insights

11 Feb 2021

Top tips to improve your contact centre performance this year

As the main or only point of contact with many customers, contact centre performance fundamentally drives the business bottom line.  So how do you make sure yours is working as effectively as it can? MaxContact’s Product Owner, Sean McIver – who has worked on the contact centre front line – says it’s a mix of…
Ben Booth

News

27 Jan 2021

MaxContact plans to double in size in the next two years

We have recently announced growth plans to more than double in size in the next three years after receiving significant private equity investment and appointing our first non-executive chairman. We’re excited to be working with specialist Software as a Service (SaaS) growth partner FPE Capital in order to accelerate our product development roadmap and further…

News

21 Jan 2021

Remote working is here to stay, but can you really delight customers from anywhere?

Are we at the beginning of the end, or the end of the beginning? As far as Covid-19 is concerned, nobody seems entirely sure. The vaccination rollout promises an eventual release from lockdown, but scientists remain cagey about when everyday life might properly resume. In the meantime, many of your sales and customer service staff…

News

06 Nov 2020

FPE Capital have helped finance an acquisition of MaxContact

We are pleased to announce FPE Capital have helped finance an acquisition of MaxContact led by the MaxContact management team. Lars Pedersen, a serial SaaS executive, has joined the board as Non-Executive Chairman. The acquisition will further help realise the management teams vision for the company and solution. With an investment of over £1.25m in…

News

22 Jul 2020

UK Healthcare Contact Centers move to secure, agile cloud platforms with MaxContact

MaxContact were selected for their true cloud elastic scalable offerings, secure remote homeworker connectivity and flexible contracts. MaxContact have announced that they have moved four UK contact centres amassing to nearly 2,500 contact center agents to work remotely from home using the MaxContact platform, in response to increased call volumes and capacity requirements due to…

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