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Spokn AI

AI Speech Analytics to understand the 'why' behind every call

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0330 159 6570

Book demo

How MaxContact makes customer engagement easier

- Outbound

- Omnichannel

- Inbound

- Analytics, AI & Optimisation

Al the features you need for smarter customer engagement

Spokn AI

AI Speech Analytics to understand the 'why' behind every call

How MaxContact can help you get ahead in your sector

Achieve goals and targets, whatever your team’s priorities

Find out how MaxContact helps businesses like yours.

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

How MaxContact can help you get ahead in your sector

- Blogs & Insights

- Brochures & Research

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

Resources > Blogs & Insights

Blog & Insights

Read the latest on making smart conversations happen in your contact centre.

Categories:

Omnichannel

22 Apr 2020

The Difference Between Multichannel and Omnichannel contact and why it matters to your customers

The past few years has seen a seismic shift in the way that organisations communicate with customers. Customer Service has become Customer Experience – and it is now a real differentiator for businesses. Digital natives make up an ever-increasing proportion of consumers, and they want choice in the way they interact with organisations. Voice may…

Industry Insights

22 Apr 2020

Top 5 tips for running a remote contact centre

Many businesses are now operating remote or semi-remote (hybrid) working models. With that in mind, here are five top tips for running a remote contact centre. 1. Have your morning meeting everyday When you’re not all working in the same building, regular scheduled communication with your team becomes even more important. Luckily, tools like Zoom…

Compliance and Regulations

14 Jan 2020

What Ofcom regulations really mean: A quick guide

Industry regulator Ofcom produces regulations around what contact centres can and can’t do when it comes to automatic dialling. The regulations can be confusing, having undergone numerous iterations over many years. On top of that, there is no single source of truth – there isn’t even a complete version of all the regulations in one…

News

30 Sep 2019

MaxContact wins Contact Centre Solution Award 2019

MaxContact was named a winner in the Contact Centre Solution category of the 2019 Credit & Collections Technology Awards at a glittering collections industry gala dinner in mid-September 2019. Judges praised MaxContact’s omnichannel approach to contact centre technologies as providing a “great one-stop shop solution to maximise efficiency” with a user-oriented design. They were also…

Inbound

30 Aug 2019

UK industries make more use of cloud contact centre technologies

Call centres are an important part of many UK industries, but a recent report from ContactBabel revealed which sectors employ the most contact centre call agents and the growing use of cloud contact centre technologies across the board. The study, UK Contact Centres: 2019-2023, sheds some light on the way different UK industries make use…

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